Operations Support Specialist - Drive Efficiency & Growth

Energise Energy Solutions; Doncaster; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Company pension

Holiday allowance 22 days + up to 25

Job summary

Energise Energy Solutions in Doncaster is seeking an enthusiastic Operations Support professional to join our expanding team. You will work closely with engineers and operations managers to ensure efficient daily operations and data-driven improvement across the department.

The role focuses on administrative excellence, data analysis, KPI tracking, and clear communication to keep projects on track and invoices accurate. 40-hour week, pension offered.

Qualifications

• Must have strong organisational and administrative skills.
• Experience in an admin role is preferred.
• Excellent written and verbal communication.
• Reliable and punctual with a keen eye for detail.

Responsibilities

• Provide administrative support to managers to ensure smooth day-to-day operations.
• Analyse operational data to identify trends, risk, or areas of concern and elevate findings to management.
• Track and report on KPI's related to performance, productivity throughout the working day.
• Coordinate engineers' workloads effectively to maximise productivity throughout the working day.
• Prepare and share progress reports.
• Hold regular check-in calls with engineers to discuss updates, queries, and any technical challenges they may be facing.
• Maintain and update accurate information with internal systems.
• Monitor job statuses and liaise with engineers to obtain updates on progress or issues, escalating to management when necessary.
• Handle queries and assist with resolving customer complaints in a professional and timely manner when required.
• Assist in resolving disputes related to completed work to ensure the business can invoice accordingly.
• Report directly to the Senior operations Manager to support operational performance and continuous improvement.
• Investigate engineer-aborted jobs and identify trends.

Skills

Organisational skills

Admin experience

Problem solving

Attention to detail

MS Outlook

Multi-tasking

Communication skills

Reliability

Tools

Microsoft Outlook

Job description

Energise Energy Solutions in Doncaster is seeking an enthusiastic Operations Support professional to join our expanding team. You will work closely with engineers and operations managers to ensure efficient daily operations and data-driven improvement across the department.

The role focuses on administrative excellence, data analysis, KPI tracking, and clear communication to keep projects on track and invoices accurate. 40-hour week, pension offered.