Operations & CRM Specialist – Process Improvement & Onboarding

Amplify Hearing; Darwen; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Flexible working environment

26 days’ annual leave

Simply Health wellbeing cover

Death in service benefit

Company sick pay

Discounts and rewards through rewards🌐

Learning, development & progression

Supportive and vibrant culture

Job summary

Amplify Hearing is seeking an organised Operations Support Specialist to join its growing Operations team. Hybrid working with the Head Office in Darwen, you will champion our CRM, drive reporting, and guide new clinics through onboarding to ensure smooth launches.

The role focuses on refining processes, supporting audiologists and clinics, and delivering efficient operational support across the business. Healthcare experience is a plus but not essential.

Qualifications

• Proven experience in an Operations Support, Systems Administration, or similar role.
• Strong proficiency in managing and configuring CRM systems (e.g. Salesforce, HubSpot, or industry-specific software).
• Experience creating reports, dashboards, and analysing business data.
• Excellent communication and training skills, with the ability to explain technical processes clearly to non-technical users.
• Strong attention to detail and a proactive approach to problem solving.

Responsibilities

• Own and Develop Our CRM: Take responsibility for the day-to-day management and continuous improvement of our CRM platform, ensuring data accuracy, system efficiency, and the development of new functionality that supports business growth.
• Drive Reporting & Business Insight: Create and maintain meaningful KPI reports and dashboards that provide clear visibility of performance, support decision making, and identify opportunities for operational improvement.
• Lead Clinic Onboarding: Coordinate the successful onboarding of new clinics, ensuring systems, processes, and training are in place to enable a smooth and successful launch.
• Support Clinical Teams: Act as a trusted point of contact for operational and system-related queries, helping our audiologists and clinics deliver exceptional patient experiences without disruption.
• Improve Processes & Efficiency: Review, refine, and enhance operational workflows, identifying opportunities to simplify processes, automate tasks, and improve business performance.
• Training & Development: Provide training and guidance to new and existing team members on internal systems, processes, and best practice, helping to drive consistency across the business.
• Technology & Innovation: Research and evaluate new technologies and platforms that could enhance operational capability and support the continued growth of Amplify Hearing.
• Champion Operational Excellence: Work closely with the Head of Operations and wider business teams to support and monitor the effectiveness of change initiatives, and lead by example to foster a positive, collaborative culture.

Skills

CRM systems

Reporting & Dashboards

Communication & Training

Attention to detail

Problem solving

Tools

Salesforce

HubSpot

Job description

Amplify Hearing is seeking an organised Operations Support Specialist to join its growing Operations team. Hybrid working with the Head Office in Darwen, you will champion our CRM, drive reporting, and guide new clinics through onboarding to ensure smooth launches.

The role focuses on refining processes, supporting audiologists and clinics, and delivering efficient operational support across the business. Healthcare experience is a plus but not essential.