Operations Support Manager - Premium Hospitality Group

COREcruitment; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a dynamic hospitality group renowned for exceptional guest experiences and premium offerings. In this operational role, you will be a hands-on leader, spending 90% of your time in service across multiple sites. Your expertise in multisite management and quality control will be crucial as you support site teams, conduct audits, and champion food and beverage standards. This is a brilliant opportunity to advance your career in a vibrant environment where your passion for quality service can shine. If you're ready to make an impact and lead by example, we want to hear from you!

Qualifications

• Experience in multisite management and operational support in hospitality.
• Strong leadership and communication skills are essential for this role.

Responsibilities

• Support General Managers and Head Chefs to drive operational standards.
• Conduct site visits, coaching, and compliance checks to maintain quality.

Skills

Multisite Management

Quality Control

Coaching Skills

Leadership Skills

Communication Skills

Health & Safety Knowledge

Food Hygiene Knowledge

IT Skills (Microsoft Office)

Tools

Microsoft Office

EPOS Systems

Job description

Who You’ll Be Working For:

An award-winning hospitality group known for delivering outstanding guest experiences, premium food and drink, and vibrant atmospheres.A brilliant opportunity to build your career with one of the industry's best.

** This in an Operational role and you will be expected to be in service 90% service based/ 10% office based – servicing 3 sites.

The Role of Operations Support:

• Work closely with site teams, supporting General Managers and Head Chefs to drive service and operational standards.
• Conduct regular site visits, in-service coaching, quality audits, and compliance checks.
  Champion food and beverage quality, atmosphere, cleanliness, and guest service across all stores.
• Manage mystery guest programmes, monitor customer feedback, and deliver training to improve performance.
• Support statutory compliance in Food Hygiene, Health & Safety, and Licensing.
  Be a visible, hands-on leader, supporting teams during peak services and leading by example.

What You’ll Need to Succeed:

• Experience in multisite management, quality control, or senior operational support within premium hospitality.
• Strong coaching, leadership, and communication skills.
• A detail-oriented, calm, and proactive approach.
• Solid knowledge of Health & Safety, Food Hygiene, and Employment standards.
• A passion for quality food, drink, and exceptional service.
• Good IT skills (Microsoft Office essential; EPOS experience a plus).

If you are keen to discuss the details further, please apply today or send your CV to Kate at COREcruitment dot com