Operations Support Manager

Manchester Arndale; United Kingdom; Remote; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Discounts

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland is seeking an Operations Support Manager to oversee security operations, audit compliance, and frontline performance across multiple sites in the UK. You will translate strategic objectives into day-to-day delivery, coach teams, investigate incidents, and drive continuous improvement.

The role requires an SIA licence, a full UK driving licence, and the ability to manage investigations, training programmes, reporting, and stakeholder relationships with HR and external partners to

Qualifications

• Experience in security operations, compliance, or operational support management.
• Strong investigative and employee-relations capabilities.
• Ability to deliver training, coaching, and performance improvement initiatives.
• Excellent communication and stakeholder management skills.
• Proficiency in Microsoft Office applications.

Responsibilities

• Oversee crime prevention strategy deployment across sites, ensuring alignment with operating models and instructions.
• Monitor deployment activity and address inconsistencies to optimise resources.
• Conduct site audits for policy and standards compliance and implement corrective actions.
• Lead training, coaching, and development for frontline teams.
• Manage investigations and prepare evidence-based reports in line with policy.

Skills

Security operations experience

Investigations & employee relations

Training & coaching delivery

Stakeholder management

Communication skills

Analytical thinking

MS Office proficiency

Education

SIA Licence

UK Driving Licence

Right to Work in the UK

Tools

MS Office

Job description

About The Role:

Days of Working: Week 1 - Monday - Friday - 08.00am - 18.00pm
Week 2 - Tuesday - Saturday - 08.00am - 18.00pm

The Operations Support Manager plays a critical role in ensuring security policies, procedures, and operational standards are consistently implemented across all frontline operations. Acting as the link between strategic objectives and operational delivery, the role is responsible for auditing site performance, driving compliance, developing frontline capability, and supporting operational excellence through training, coaching, investigations, and stakeholder engagement.

The postholder will work closely with frontline teams, operational management, HR, and external stakeholders to ensure high standards of service delivery, compliance, and crime prevention performance across all assigned sites.

As part of your role, your key responsibilities will include, but are not limited to:

Operational Support & Service Delivery

• Support the delivery of the crime prevention strategy across assigned sites, ensuring deployments align with agreed operating models and assignment instructions.
• Monitor deployment activity and challenge inconsistencies to ensure resources are utilised effectively.
• Gather and share site intelligence to support crime reduction initiatives and continuous operational improvement.
• Provide day-to-day operational support to frontline teams, including responding to deployment queries, shift cover requests, holiday requests, and operational issues.
• Ensure smooth and effective site operations through proactive workforce planning and communication.

Compliance & Auditing

• Conduct regular site audits to assess compliance with company policies, assignment instructions, and operational standards.
• Identify areas of non-compliance and implement corrective actions to improve performance and accountability.
• Maintain accurate records of audits, findings, actions, and outcomes.
• Drive continuous improvement initiatives to enhance operational effectiveness and service quality.

Training, Coaching & Development

• Deliver ongoing training, coaching, and operational guidance to frontline teams.
• Ensure your staff fully understand site instructions, policies, procedures, and expected standards.
• Identify skills gaps and support development plans to improve individual and team performance.
• Support onboarding, induction, and ongoing professional development programmes.

Investigations & Employee Relations

• Lead and support investigations into incidents, misconduct allegations, operational breaches, and disciplinary matters.
• Gather, review, and document evidence in line with company policy, legal requirements, and best practice.
• Work collaboratively with HR, management teams, and external agencies to ensure investigations are conducted professionally and fairly.
• Prepare investigation reports and recommend appropriate outcomes and actions.

Policy & Process Improvement

• Support the development and implementation of new operational policies and procedures.
• Review and refine existing processes to improve efficiency, compliance, and service delivery.
• Contribute operational insights and recommendations to support business improvements.

Reporting & Performance Management

• Maintain accurate operational records and management information.
• Analyse performance data and produce reports to support decision-making and risk management.
• Monitor key performance indicators and provide recommendations for improvement.
• Ensure operational performance meets contractual and business requirements.

Stakeholder Management

• Build and maintain effective working relationships with clients, operational teams, HR, and external partners.
• Act as a trusted operational contact, providing guidance and support across the business.
• Promote a positive culture focused on professionalism, accountability, and continuous improvement.

The ideal candidate should meet the following criteria:

• Right to Work in the UK.
• A full UK driving licence.
• SIA Licence.
• Experience within a security operations, compliance, or operational support management role.
• Strong understanding of security operations, service delivery, and compliance requirements.
• Experience conducting investigations and managing employee relations matters.
• Ability to deliver training, coaching, and performance improvement initiatives.
• Excellent communication and stakeholder management skills.
• Strong analytical, organisational, and problem-solving abilities.
• Experience producing reports and analysing operational performance data.
• Proficient in Microsoft Office applications.

Desirable:

• Previous experience in security or crime prevention environments.
• Knowledge of employment legislation and investigation best practice.
• Relevant security industry qualifications.
• Experience working with large multi-site operations.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and value the unique contribution of every individual. We welcome applications from all backgrounds, including those with disabilities, and will provide reasonable adjustments throughout the recruitment and employment process.