Operations Support Manager

GXO Logistics; Manchester; On-site; GBP 22,000 - 36,000; Full time

Benefits offered by this job

Pension scheme

Private medical & dental

GP service (24/7)

Life assurance

Employee assistance programme

Discounts

Cycle to work

Saving scheme

Annual leave 25 days

Job summary

GXO is recruiting for an Operations Support Manager to join our Manchester Airport contract, acting as the link between retail and F&B concessions and logistics and terminal teams to drive communication and strong stakeholder relationships.

The role is full-time, Monday to Friday 06:00-14:00 with some flexibility, offering a competitive salary, pension, private medical, and a range of employee benefits, supporting career development in a fast-paced airport environment.

Qualifications

• Experience in a people management or supervisory role within an airport environment (preferred), operations, logistics, retail, or a multi-site environment.
• Strong communication and interpersonal skills with confidence dealing with internal and external stakeholders.
• Proven ability to manage staff performance, attendance and day-to-day operational issues.

Responsibilities

• Support the management of GXO operational staff, including performance, attendance, recruitment, onboarding, and development.
• Apply company policies consistently and support people management processes, including performance and disciplinary matters where required.
• Act as a key link between retail partners and GXO operations, building strong relationships and proactively managing service expectations.
• Coordinate day to day activity between Terminal operations and the Consolidation Centre, ensuring priorities are delivered efficiently.
• Identify improvement opportunities and contribute to enhancing processes, communication, and service delivery.
• Work with senior leaders to evolve the role and promote a culture of accountability and continuous improvement.

Skills

People management

Stakeholder communication

Operations coordination

Customer service mindset

Compliance awareness

Job description

Are you currently working in an operational or support focused role and ready to step into a position with greater influence and responsibility? If you enjoy coordinating stakeholders, improving service delivery, and keeping complex operations aligned, this could be your next move.

Here at GXO, we are currently recruiting for an Operations Support Manager to join our team supporting our Manchester Airport contract. As Operations Support Manager, you'll be the key link between retail and F&B concessions and logistics and terminal teams, driving clear communication and strong stakeholder relationships. You'll track service performance, capture feedback, and turn insight into action, improving coordination and service delivery across a fast paced airport operation.

This is a full time, permanent position, working Monday to Friday, between the hours of 06:00 - 14:00 with some flexibility required to meet operational requirements.

Pay, benefits and more:

• competitive salary of up to £36,000.00 per annum
• 25 days annual leave (plus bank holidays), as well as the option to buy additional days so you can enjoy a positive work-life balance.
• company sponsored pension scheme
• private medical and dental insurance
• 24/7 online GP service
• life assurance
• fully comprehensive employee assistance programme
• a variety of high street discounts
• a cycle to work scheme
• cashback cards
• a saving scheme and much more.

What you'll do on a typical day:

• Support the management of GXO operational staff, including performance, attendance, recruitment, onboarding, and development
• Apply company policies consistently and support people management processes, including performance and disciplinary matters where required
• Act as a key link between retail partners and GXO operations, building strong relationships and proactively managing service expectations
• Coordinate day to day activity between Terminal operations and the Consolidation Centre, ensuring priorities are delivered efficiently
• Identify improvement opportunities and contribute to enhancing processes, communication, and service delivery
• Work with senior leaders to evolve the role and promote a culture of accountability and continuous improvement

What you need to succeed at GXO:

• Experience in a people management or supervisory role within an airport environment (preferred), operations, logistics, retail, or a multi-site environment
• Strong communication and interpersonal skills, with confidence dealing with internal and external stakeholders
• Proven ability to manage staff performance, attendance, and day-to-day operational issues
• Strong customer service mindset with problem-solving ability
• Exposure to compliance, audits, or regulated environments

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.Review GXO's candidate privacy statement here.