Operations Support Manager

02 Reed Specialist Recruitment Ltd; Manchester; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

Quarterly bonus up to £500

25 days holiday plus bank holidays

Pension scheme

Training and development opportunities

Employee wellbeing support

Job summary

Reed Screening in Manchester is seeking an Operations Support Manager to help keep the business running smoothly. This role combines client implementations, project coordination, reporting and process improvement, while collaborating with teams across the business.

The candidate will be organised, proactive and capable of managing multiple projects with tight deadlines. Hybrid working applies, with 5 office days in a 2-week period.

Qualifications

• Experience in recruitment, screening or compliance is advantageous but not essential.
• Excellent organisational and time-management skills are required.

Responsibilities

• Coordinating operational projects and business initiatives
• Supporting onboarding and implementation of new clients
• Managing implementation timelines and keeping projects on track
• Producing reports, presentations and management information
• Supporting compliance, audit and quality activities
• Identifying ways to improve processes and efficiency
• Tracking actions and ensuring deadlines are met
• Working closely with teams across operations, sales, technology and client services

Skills

EA background

PA background

Project coordination

Operations coordination

Business support

PMO / project support

Job description

Reed is the most recognised recruitment brand in the UK, with a rich history and reputation for improving lives through work, for over 60 years. Delivering recruitment solutions with many household brands throughout the UK and globally, we find new jobs and careers for people from many different backgrounds across multiple business sectors. We look for people who enjoy an inclusive and collaborative environment, who strive for performance and celebrate team success, in a rewarding career.

Pay Range Salary: £30,000 per annum + up to £500 quarterly bonus (£2,000 per year)

Job Description Salary: £30,000 per annum + up to £500 quarterly bonus (£2,000 per year)

Location: Manchester (Hybrid working, with 5 office days across a 2-week period)

Contract: Full-time, 37.5 hours per week, Permanent

Reed Screening is one of the UK's leading pre‑employment screening and compliance providers, helping organisations recruit safely and with confidence.

We're looking for an Operations Support Manager to help keep our business running smoothly. This is a varied role, combining client implementations, project coordination, reporting and process improvement, while working closely with teams across the business.

If you enjoy organising people, processes and projects, this could be the perfect opportunity.

What You'll Be Doing

• Coordinating operational projects and business initiatives
• Supporting the onboarding and implementation of new clients
• Managing implementation timelines and keeping projects on track
• Producing reports, presentations and management information
• Supporting compliance, audit and quality activities
• Identifying ways to improve processes and efficiency
• Tracking actions and ensuring deadlines are met
• Working closely with teams across operations, sales, technology and client services

What We're Looking For

This role could suit someone with a background in:

• Executive Assistant (EA)
• Personal Assistant (PA)
• Project Coordination
• Operations Coordination
• Business Support
• PMO, Project Support or Project Administration

Experience within recruitment, screening, compliance or another service‑led environment would be an advantage, but isn't essential.

Why Join Reed Screening?

• Hybrid working with flexibility built in
• Quarterly bonus opportunity of up to £500
• A varied role with exposure across operations, projects and client implementations
• Opportunity to work closely with senior leaders and make a real impact
• 25 days holiday plus bank holidays
• Pension scheme
• Training and development opportunities
• Employee wellbeing support
• Retail, travel and lifestyle discounts
• Career progression opportunities within Reed

If you're organised, proactive and enjoy making things happen behind the scenes, we'd love to hear from you.

Feel what it’s like to truly belong…

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role.

Reed is an equal opportunities employer.

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity.

We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

As a proud signatory of the Armed Forces Covenant, we welcome applications from ex‑services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.

We’re never afraid to ask, “What’s next?”

Inspiration comes from knowing the work you do really matters and, as trailblazers in our field, the value of what we do every day is obvious.

We are a family business with a rich history and a purpose of improving lives through work, for people and organisations worldwide. Our inclusive and collaborative approach, combined with an unwavering belief in our long‑standing core values, means that we genuinely trust and work hard for each other. We have built a dynamic culture where individual achievement is celebrated and succeeding as a team is revered. A supportive environment, where careers are developed and futures are forged. Feel what it’s like to truly belong.

Our story

In the early 1960s, Reed pioneered specialist recruitment in the UK. Seven decades on, we have become the world’s largest family‑run recruitment business, with offices spanning across the UK, Europe, USA, the Middle East and East Asia. With access to the UK’s largest candidate database and expertise across 20 specialist sectors, we are committed to ensuring that people are at the heart of everything we do to ensure we fulfil our purpose: improving lives through work.