Operations Support Manager

Baxterstorey Uk; Crawley Down; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Birthday holiday

Volunteer days

Grandparent leave

Enhanced maternity leave

Wedding/commitment day leave

Free meals on shift

Perkbox discounts

Pension and life insurance

Wellbeing hub

Employee assistance program

Cycle to work

Job summary

BaxterStorey Uk in Crawley Down is seeking an Operations Support Manager to oversee a busy support team and drive efficient daily operations. You will implement standards, develop plans, and partner with sales to explore opportunities while maintaining superb client service.

The role requires strong leadership, organisational skills, and the ability to manage multiple priorities in a fast-paced environment, with a focus on compliance, training, and staff development.

Qualifications

• Proficiency in using relevant software applications and tools.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent organisational and problem solving skills, with a keen attention to detail.
• Superior interpersonal skills and confident with others.
• Great administrator skills.
• Proven experience in operations management, preferably in a support oriented role.
• Monitor managers, conduct appraisals, and develop plans.
• Conduct regular team meetings and communicate targets and information.
• Utilise restaurant development and marketing plans.
• Implement BaxterStorey standards effectively.
• Assist sales team in exploring opportunities.
• Ensure customer focus and exceed expectations.
• Maintain strong client relationship and prompt service.
• Ensure compliance with regulations and procedures.
• Conduct risk assessments and maintain records.
• Maintain equipment and follow procedures.
• Attend relevant training and promote environmental initiatives.
• Adapt to changing needs and exceed expectations.
• Present food according to standards.
• Conduct client review meetings.
• Follow recruitment and training policies.
• Motivate and train staff, provide support and fair treatment.
• Carry out disciplinary procedures.
• Develop and assess teams, encourage creativity.

Responsibilities

• Oversee operational functions and manage a team of support staff.
• Implement strategies to improve operational effectiveness.
• Monitor managers, conduct appraisals, and develop plans.
• Conduct regular team meetings and communicate targets and information.
• Utilise restaurant development and marketing plans.
• Ensure BaxterStorey standards are effectively implemented.
• Assist sales team in exploring opportunities.
• Ensure customer focus and exceed expectations.
• Maintain strong client relationships and prompt service.
• Ensure compliance with regulations and procedures.
• Conduct risk assessments and maintain records.
• Attend relevant training and promote environmental initiatives.

Skills

Leadership

Team management

Communication

Organisational skills

Problem solving

Interpersonal skills

Administrative skills

Operations management

Training

Recruitment & discipline

Client relationship management

Job description

Job Description

As the Operations Support Manager, you will play a critical role in ensuring the smooth and efficient operations for one of our BaxterStorey areas. You will be responsible for overseeing various operational functions, managing a team of support staff, and implementing strategies to improve operational effectiveness

Qualifications

Proficiency in using relevant software applications and tools.

Ability to work under pressure and manage multiple priorities in a fast-paced environment.

Strong leadership skills with the ability to inspire and motivate a team.

Excellent organisational and problem solving skills, with a keen attention to detail.

Superior interpersonal skills and confident with others.

Great administrator skills.

Proven experience in operations management, preferably in a support oriented role.

Monitor managers, conduct appraisals, and develop plans.

Conduct regular team meetings and communicate targets and information.

Utilise restaurant development and marketing plans.

Implement BaxterStorey standards effectively.

Assist sales team in exploring opportunities.

Ensure customer focus and exceed expectations.

Maintain strong client relationship and prompt service.

Ensure compliance with regulations and procedures.

Conduct risk assessments and maintain records.

Maintain equipment and follow procedures.

Attend relevant training and promote environmental initiatives.

Adapt to changing needs and exceed expectations.

Present food according to standards.

Conduct client review meetings.

Follow recruitment and training policies.

Motivate and train staff, provide support and fair treatment.

Carry out disciplinary procedures.

Develop and assess teams, encourage creativity.

Additional Information

• Birthday additional holiday.
• 3 days volunteering days.
• 3 days grandparent leave.
• 24 weeks of enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke development training.
• Pension and life insurance.
• Discounts available from the Perkbox app, from high street shops to holidays & cinemas.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.