Operations Support Manager

WSH Group; Crawley; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Birthday holiday

Volunteer days

Enhanced maternity leave

Free meals on shift

Pension and life insurance

Perkbox discounts

Wellbeing hub

Employee assistance programme

Cycle to work

Job summary

WSH Group is seeking an Operations Support Manager to oversee the BaxterStorey area in Crawley. You will manage a team of support staff, drive operational efficiency, and implement strategies to enhance service quality and customer focus.

Join us to lead, train, and develop staff while ensuring compliance with regulations and BaxterStorey standards. This role involves coordinating with sales and development teams and maintaining high service levels across the site.

Qualifications

• Proficiency in using relevant software applications and tools.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent organisational and problem solving skills, with a keen attention to detail.
• Superior interpersonal skills and confident with others.
• Great administrator skills.
• Proven experience in operations management, preferably in a support oriented role.
• Monitor managers, conduct appraisals, and develop plans.

Responsibilities

• Oversee daily operations for the BaxterStorey area, ensuring smooth and efficient workflow.
• Lead and develop a team of support staff, setting targets and monitoring performance.
• Implement strategies to improve operational effectiveness and customer focus.
• Collaborate with sales and development teams to explore opportunities and ensure compliance.

Skills

Software proficiency

Leadership

Organization

Problem solving

Interpersonal skills

Training & development

Disciplinary procedures

Job description

Company Description

For almost 20 years, for every client, in every location, whether that’s an office, stadium, cathedral or university, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer, and guest can have the hospitality experience they deserve. We can’t do this alone; we need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Come be a part of the food revolution!

Job Description

As the Operations Support Manager, you will play a critical role in ensuring the smooth and efficient operations for one of our BaxterStorey areas. You will be responsible for overseeing various operational functions, managing a team of support staff, and implementing strategies to improve operational effectiveness

Qualifications

• Proficiency in using relevant software applications and tools.
• Ability to work under pressure andmanage multiple priorities in a fast-paced environment.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent organisational and problem solving skills, with a keen attention to detail.
• Superior interpersonal skills and confident with others.
• Great administrator skills.
• Proven experience in operations management, preferably in a support oriented role.
• Monitor managers, conduct appraisals, and develop plans.
• Conduct regular team meetings and communicate targets and information.
• Utilise restaurant development and marketing plans.
• Implement BaxterStorey standards effectively.
• Assist sales team in exploring opportunities.
• Ensure customer focus and exceed expectations.
• Maintain strong client relationship and prompt service.
• Ensure compliance with regulations and procedures.
• Conduct risk assessments and maintain records.
• Maintain equipment and follow procedures.
• Attend relevant training and promote environmental initiatives.
• Adapt to changing needs and exceed expectations.
• Present food according to standards.
• Conduct client review meetings.
• Follow recruitment and training policies.
• Motivate and train staff, provide support and fair treatment.
• Carry out disciplinary procedures.
• Develop and assess teams, encourage creativity.

Additional Information

• Birthday additional holiday.
• 3 days volunteering days.
• 3 days grandparent leave.
• 24 weeks of enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke development training.
• Pension and life insurance.
• Discounts available from the Perkboxapp, from high street shops to holidays & cinemas.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.