Operations Support Manager

Securitas; Broughton; On-site; GBP 42,000 - 58,000; Full time

Benefits offered by this job

STRIVE perks

Dental plans

HSF Health Plan

Cycle to Work

Specsavers

WeCare mental health support

Pension Plan

Payroll ISA

Job summary

Securitas in Wales is seeking an Operations Support Manager to elevate service delivery at a high-profile aerospace and defence contract. You will oversee site security operations, support investigations, manage HR records, and act as first point of contact for employee queries while ensuring contractual commitments are met.

You will drive performance by monitoring SLAs and KPIs, coordinate with client and operations teams, and help recruit and succession plan.

Qualifications

• Right to work in the UK with a 5-year checkable history.
• SIA Licence: Valid Security Industry Authority licence.
• Driving Licence: Full valid UK manual driving licence.
• BPSS and Security Check (SC) Clearance.
• 42 hours per week (Monday - Friday).

Responsibilities

• Be the first point of contact for operational employee queries.
• Assist in updating and maintaining customer information as required.
• Ensure rostering is accurate to minimise pay queries and enable timely invoicing.
• Maintain staff HR records and personnel files for the contract.
• Take notes on investigations and disciplinaries; ensure policy compliance.
• Assist in managing direct and indirect costs to support contract operations.
• Ensure operational data accuracy and report progress; flag variances and mitigate.
• Support audit and compliance reporting for the contract.
• Assist recruitment and succession planning to sustain service levels.
• Ensure compliance with Securitas policies and regulatory requirements.
• Participate in contract development and strategy initiatives.
• Support during emergencies and unusual situations.

Skills

Organisational skills

Customer service

Communication skills

MS Office

Work under pressure

Detail-oriented

Teamwork

Self-motivation

Tools

Timegate rostering

Job description

As an Operations Support Manager at Securitas, you won't simply support day-to-day operations - you'll help elevate service delivery, protect people, and build lasting trust where it matters most. This pivotal role places you at the heart of a prestigious aerospace and defence contract, where leadership, accountability, and operational excellence are essential every single day. You'll be a trusted presence, overseeing site security operations, supporting investigations and disciplinaries, and acting as a first point of contact for employee queries. Working closely with operational management teams and our client, you'll help maintain exceptional service standards in a safety-critical environment. By managing SLAs and KPIs, you'll drive performance, support operational teams, and ensure contractual commitments are consistently met. This opportunity is not just another job - it's your chance to be recognised, valued, and empowered to progress in a career where safety, professionalism, and purpose come together. If you're ready to make a visible impact in a high-profile environment where your contribution truly matters, this is your moment to build a career with Securitas.

• To be the first point of contact for operational employee queries.
• To assist in updating and maintaining customer information as required.
• Ensure that all rostering is accurate to ensure minimal pay queries, no dropped shifts, and that accurate invoices may be produced and dispatched within required timescales.
• To maintain staff HR records and personnel files appropriately for the contract as required.
• Take detailed notes on any issues including investigations, disciplinaries, capability-performance, etc., ensuring company policies and procedures are adhered to.
• Assist in the management of all direct and indirect costs to ensure these match the requirements for the effective operation of the contract including recruitment, training, expenses, etc.
• Ensure accuracy of all operational data, and regularly review and report on progress, highlighting any risk of significant variances as they arise, and taking action where needed.
• Support the contract with the preparation of audit and compliance reporting.
• Assist in the recruitment and succession planning to ensure that the contract has the capability to deliver consistent high levels of service and contingency.
• To be aware of, and (with the assistance of support functions) ensure all staff and officers in the contract comply with all aspects of Securitas policies and procedures and relevant legal and regulatory requirements, demonstrating appropriate levels of control.
• To actively participate and support the development of the contract through involvement in the development of the Securitas strategy through involvement with company and area initiatives and projects.
• To carry out reasonable requests from the contract, client and senior management team including support during emergency and unusual situations. We're looking for someone who values teamwork, shows initiative, and wants to grow. Ideally, you'll have:
• Right to work in the UK with a 5-year checkable history.
• SIA Licence: Valid Security Industry Authority licence.
• Driving Licence: Full valid UK manual driving licence.
• Proactive & detail-oriented: Self-motivated with a keen eye for detail.
• Excellent organisational, customer service and communication skills.
• Good standard of IT skills including Microsoft package (e.g., Word, Excel, Outlook).
• Ability to work under pressure and on own initiative.
• Experience in using rostering systems (e.g., Timegate).
• Previous experience within the Security Industry.
• Due to the nature of this opportunity, candidates must be able to achieve Baseline Personnel Security Standard (BPSS) and Security Check (SC) Clearance. Hours: 42 hours per week (Monday - Friday) From day one, you'll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes, all housed in our brand new employee benefits app, STRIVE. Grade: Site Based Explore your purpose. To See a Different World!,
• STRIVE - Securitas Perks gives you access to discounts on a variety of retailers and services.
• Dental Plans - Support with cash back on everyday dental costs.
• HSF Health Plan - Cash plan refunds for everyday medical costs.
• Cycle to Work - Cost-effective bike purchase and equipment financing.
• Specsavers - Discount on eye tests and spectacles.
• WeCare - 24/7 online GP and mental health support service.
• Toothfairy - Online access to dental advice and guidance.
• Pension Plan - Employer contribution plus tax relief.
• Payroll ISA - Savings account for longer-term goals.
• Free Mortgage Advice.
• Go & Live - Financial Wellbeing Hub.
• Death in Service Benefit - Life Assurance for permanent employees.