Operations Support Executive

Bluecrest Wellness; Worthing; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

Join a leading wellness organisation as an Operations Support Executive in Worthing. This full-time role offers competitive compensation, including a substantial performance-based bonus. You will provide essential support to the Field Team, ensuring efficient operations and maintaining high service standards. With significant opportunities for professional growth and a comprehensive benefits package, this position is perfect for those looking to make an impactful contribution in a collaborative environment.

Benefits

Annual performance-based bonus of £3,000

23 days annual leave, increasing with service

Regular health assessments and testing

Matched company pension plan

Discounted gym membership

Qualifications

• Demonstrated planning, organisation skills and extensive customer service experience.
• Experience with Microsoft Office applications, especially Excel.
• Strong communication skills, both face-to-face and over the phone.

Responsibilities

• Manage tickets raised by the Field Team and ensure timely responses.
• Act as the first point of contact for Field Support queries.
• Coordinates accommodation bookings and support resource planning.

Skills

Excellent planning and organisation

Strong communication

Customer service experience

Tools

Microsoft Office - Excel

Job description

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Company Description

An organisation with a strong purpose, vision and goal - we're all about living health confident.

Position

Operations Support Executive

Worthing, West Sussex

£26,260 per year plus performance-based bonus

Full time, Permanent

Join Abbie, Issy, Tara, Zoe and become an integral part of our Field Support team. Your hard work and contributions will play a key role in the overall administrative support of our teams out in the Field, enabling them to deliver exceptional standards of care. As a team, you will be responsible for meeting all team priorities and ensuring confidentiality and other controls are maintained.

On the surface, we pride ourselves on being a team that manages multiple priorities and workloads without compromising on overall quality. Under the surface, we are a collaborative and supportive group that work well together and like to have fun whilst achieving our goals.

If you're ready to make a meaningful impact, we’d love to have you on board.

What we can offer you in return*

• A competitive salary of £26,260 per year
• Annual performance based bonus of £3,000 per year (paid quarterly)
• Four free Health Assessments per year, which can be used by yourself, family or friends
• A further 50% off any additional testing
• 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days
• Sophos@Home protection
• EAP Scheme
• Company sick pay scheme
• Enhanced family leave
• Life Insurance
• Employee referral bonus scheme of up to £1,000
• Matched company pension (up to 5% or up to capped amount)
• Cycle to Work Scheme
• Employee Charity Sponsorship Scheme
• Discounted Gym Membership
• Home office allowance – yearly allowance of £130 to make working from home more comfortable!
• After qualifying period & subject to terms and conditions and/or eligibility.
  
  

You’ll be responsible for…*

• Efficiently Manage Tickets: Use our business systems to handle tickets raised by the Field Team, ensuring timely responses in line with our SLA's.
• Be the First Point of Contact: Manage the Field Support telephone line and click-to-chat function, addressing queries as soon as they arise.
• Organise and Prioritise: Take charge of your daily workload, setting priorities to ensure smooth operations.
• Research and Resolve: Investigate and answer queries, collaborating with other departments as needed to take appropriate action.
• Coordinate Accommodation: Book hotel accommodation for the Field Team, working towards KPI's to minimise costs.
• Collaborate with the Results Team: Proactively chase and update outstanding Biometrics and ECG Results, highlighting trends to HAS Managers for further training.
• Ensure Smooth Clinic Operations: Liaise with team members to maintain the smooth running of clinics.
• Support Resource Planning: Assist with rota requests, cancellations, reschedules, and sickness cover.
• Review and Approve: Oversee timesheets and expenses, ensuring they are completed and approved.
• Support HAS Managers: Take notes during key investigations and disciplinary meetings.
• Stay Informed: Regularly update your knowledge on field regulations, company products, processes, and procedures.
  
  

Why Join Us?

• Impactful Work: Your role is crucial in ensuring our Field Team operates efficiently and effectively.
• Collaborative Environment: Work closely with various teams and departments, fostering a supportive and dynamic workplace.
• Professional Growth: Opportunities for continuous learning and development in a fast-paced environment.
• Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and more.
• There may be on call requirements for this role
  
  

The Hours

• Full time – 37.5 hours per week total
• Permanent
• Hybrid – minimum of 1-2 days in our Worthing Head Office per week
• Able to work any days between Monday to Sunday
• Able to work any times between 6am and 10pm
• 10 hour shifts, 4 days on, 3 days off.
• Rotational rota working earlies, lates and weekends
  
  

Requirements

To be successful in this role, we’d like you to be able to demonstrate some of the following key skills, knowledge experience or behaviours..

• Excellent planning and organisation
• Prior experience using Microsoft Office Applications – Excel in particular, and strong computer literacy
• Strong communication with the ability to provide clear and concise feedback
• Be a natural conversationalist
• Be able to communicate confidently both over the phone and in person
• Great listening skills
• The ability to work in pressurised situations
• Be responsible by nature, and be able to take accountability for your actions
• Extensive customer service experience
• Please note: All roles at Bluecrest Wellness will require a satisfactory criminal records check as part of our onboarding process
  
  

Other information

The next steps…

So, if you think you’ve got some exceptional skills to offer us as part of our Field Support Team, and Bluecrest feels like a place where you can belong, we’d love to learn more about you. If your application is successful, the next steps will be a call from a member of our recruitment team to have the chance to get to know each other even better!

Equal Opportunities

Bluecrest Wellness is a proud promoter of the Equality Act 2010. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information.

We base all our employment decisions on merit, job requirements and organisational needs.

Our mission at Bluecrest is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.

Other Info

• The post you are applying for is exempt from the provision of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001 and therefore all convictions, cautions and bind-overs, including those regarded as ‘spent’, must be declared.
• We kindly ask recruitment agencies to refrain from contacting us.
• Any personal information you share with us will be treated in line with our company Privacy Policy.
• At present we are unable to provide sponsorship of Visa’s for our vacancies

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Wellness and Fitness Services

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