Operations Support Analyst

Nationwide Group; England; Hybrid; GBP 28,000 - 42,000; Full time

Job summary

Nationwide is seeking an Operational Support Analyst for its Mortgage Works Landlord Servicing team. The role provides analytical and operational support, handling monthly regulatory mailings, data analysis, access requests, and data protection tasks to ensure accurate communications and a reliable servicing experience for landlord mortgage customers.

The role operates in a hybrid model across the UK, with at least two days in the Bournemouth office (or 40% time if part-time).

Job description

The Operational Support Analyst role sits within The Mortgage Works (TMW) Landlord Servicing, the area responsible for delivering accurate, compliant, and efficient servicing for our landlord mortgage customers.

The role itself is part of the Operational Support Team, which provides essential operational and analytical support, working on monthly regulatory mailings, analysing exception data, managing access requests securely, and offering general support to the wider department and the teams within it. This behind-the-scenes work has a direct impact on customers by ensuring communications are accurate and timely, reducing errors, producing Key Facts Illustration (KFI) offers, protecting data, and helping the wider team deliver a reliable and consistent servicing experience.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, or to feel connected.

For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at our Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.