Senior Relationship Support Manager

Description This; Northampton; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Private medical insurance

A highly competitive pension

Access to an annual performance‑relate

Training and development to help you进

Salary sacrifice scheme

Life assurance

Wellhub – health and wellness options

Volunteering up to 2 days a year

Job summary

Nationwide is seeking a Senior Relationship Support Manager to lead a team delivering administrative support to Relationship Managers in our Social Housing Lending Sector. You will oversee a portfolio of Housing Associations, ensuring exemplary service in a fast-paced environment.

The role is based at our Northampton office with hybrid working arrangements; you will spend at least two days per week in the office.

Responsibilities

• Lead a team delivering administrative support to Relationship Managers in the Social Housing Lending Sector.

Job description

Business Banking is one of the fastest‑growing and most energised parts of our organisation and we’re looking for a Senior Relationship Support Manager to lead a team delivering support to a team of Relationship Managers in our Social Housing Lending Sector. You will be responsible for leading the team delivering administrative support for a portfolio of Social Housing customers, this will involve providing the very highest level of customer service to a broad spectrum of Housing Associations. We are looking for an outstanding individual with a proven track record of team leadership and fantastic service delivery in a fast paced and complicated environment, if this sounds like you then apply without delay.

The role is within the Social Housing Team, which is part of Business Banking. You will be responsible for managing a team, who will be providing support to a team of relationship managers dealing with some of the country’s largest Social Housing Associations. This is a 24-month Fixed-Term Contract opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and