Operations Support Agent

FedEx Express México; Swindon; On-site; GBP 21,000 - 25,000; Part time

Job summary

GBJ FedEx Express UK Transportation Limited is seeking a part-time Customer Service Associate in Swindon to handle customer calls about collections and deliveries, sort and allocate premium deliveries, and input data into the tracking system. Hours are 20 per week, Monday to Friday, 16:00–20:00, with pay premia for evening and night hours.

Salary is £14.02 per hour with additional premia (£1.51 7pm–10pm and £1.82 10pm–6am).

Qualifications

• Strong customer service experience preferred.
• Good communication and data-entry skills.
• Ability to follow processes and work in a team.

Responsibilities

• Answer incoming calls from customers regarding collection requests and delivery queries.
• Sort and allocate premium and distance deliveries.
• Check and investigate failed deliveries/collections when needed.
• Prioritise and re-allocate failures for the next day delivery as required.
• Input data into the tracking system.
• Maintain clear communications with the team, managers and other depots.
• Follow FedEx processes, procedures and regulatory requirements.

Skills

Customer service

Data entry

Communication

Phone support

Tools

CRM software

Job description

Company:GBJ FedEx Express UK Transportation Limited Address: Milne Way, G-Park Scheduled Weekly Hours:20 Worker Type:Regular Posting Start Date4-Sept-2026 Posting Close Date:17-Sept-2026 Job Family:FXE-EU:

Position Summary: Hours: 20 per week. Shift: Monday to Friday. 16:00 - 20:00 Salary: £14.02 per hour. Additional Premia paid for hours worked between 7pm - 10pm (£1.51) and 10pm - 6am (£1.82). Pay Per Week on advertised hours will be £303.05.

We believe that our strengths come from our differences, and we actively invest in recruiting and retaining a diverse and inclusive workforce that reflects the communities we serve.

• Answering incoming calls from customers in relation to collection requests, along with delivery queries.
• Sorting and allocating premium and distance deliveries.
• Checking and investigating (when needed) failed deliveries/collections.
• Prioritising and re-allocating failures for the next day delivery as required.
• Inputting data into our tracking system.
• Maintaining clear and effective communications/collaboration with the team/managers and other depots.
• Following FedEx processes, procedures and controls. As well as external regulatory requirements.

You will also provide support to your supervisor and team members as required within the location, whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.

Being part of the team you’ll ensure that customers' urgent packages get to the right place, on time. You will be providing customers a high quality customer service and making every experience outstanding.

Full training will be given along with a competitive salary and benefits package. We also offer excellent career opportunities for those who are keen to progress in a supportive "can do" and rapidly expanding environment.

Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happens because we do it together.

FedEx in the UK is Disability Confident ‘Committed’. FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.

The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.

Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well‑being, and value their contributions to the company.

Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world.

The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

FedEx Express is the world's largest express-transportation company. Serving 220 countries globally, we have the world's most advanced and reliable global air-ground express distribution network. Delivering parcels on time, to the right place is our business.

So much so, we are continually expanding and refining our uniquely integrated all-cargo express network. A network that relies as equally on its transportation, communication, and information technology infrastructure as it does on its people.

Over more than 425,000 team members around the world embody the can-do spirit that has made us one of the most admired and reputable companies in the world. They are united by their commitment to the Purple Promise — to make every FedEx experience outstanding — and committed to our success in connecting people and possibilities around the world.

In return, we provide our team members with a safe, inclusive and rewarding workplace environment where everyone has opportunities to grow and thrive.