Operations Support Administrator - M&S Non-Retail Security

Mitie Group plc.; Bradford; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Benefits package

M&S 20% discount

Job summary

Mitie Group plc. at the Marks & Spencer Bradford Distribution Centre is seeking an Operations Support Administrator to provide welcoming front-of-house reception and support the senior team with admin tasks.

The role requires a professional, organised individual who can work independently, maintain confidentiality, and deliver excellent customer service during busy periods.

Qualifications

• Previous administration and/or reception experience preferred.
• Excellent organisational skills and attention to detail.
• Strong IT skills including Microsoft Office applications.
• Professional and confident communicator with excellent customer service.

Responsibilities

• Provide reception service for visitors and contractors.
• Manage visitor sign-in and security procedures.
• Assist with reception and access control during busy periods.
• Perform general administrative duties: data entry, filing, report prep.
• Support senior management with tasks and project coordination.
• Maintain site records and documentation.
• Handle emails, calls and internal communications.
• Prepare reports, presentations, and meeting documents.
• Ensure confidentiality and security compliance.
• Collaborate with site security to maintain a safe environment.

Skills

Reception experience

Organisational skills

Customer service

Communication skills

Tools

Microsoft Office

Job description

Operations Support Administrator

Location: M&S Bradford Distribution Centre, Bradford

Salary: £28,420

Must hold a valid Front-Line SIA Licence where possible

Hours: Full Time,

Job Overview

Fantastic opportunity to join the Mitie and Marks & Spencer family!

We are looking for a professional, organised, and customer-focused Security Administrator to join our team at the Marks & Spencer Distribution Centre in Bradford.

This role is a key position within the site, providing front-of-house reception support during busy operational periods while also assisting the senior management team with a variety of administrative duties. The successful candidate will help ensure the smooth day-to-day running of site operations by delivering excellent customer service, maintaining accurate records, and supporting security and compliance processes.

The role requires a professional individual who can work independently, communicate effectively with colleagues and visitors, and maintain high standards of confidentiality and organisation.

Comprehensive training will be provided, along with access to Mitie's extensive benefits package and M&S 20% colleague discount!

Main Duties & Responsibilities

• Provide a professional and welcoming reception service for visitors, contractors, and colleagues.
• Manage visitor sign-in processes and ensure compliance with site security procedures.
• Support peak operational periods by assisting with reception and access control activities.
• Carry out general administrative duties, including data entry, filing, report preparation, and record management.
• Support the senior management team with administrative tasks and project coordination.
• Maintain accurate site documentation and personnel records.
• Monitor and respond to emails, telephone enquiries, and internal communications.
• Assist in producing reports, presentations, and meeting documentation as required.
• Support security compliance processes and ensure records are maintained accurately.
• Work closely with site security colleagues to maintain a safe and secure environment.
• Ensure all tasks are completed in line with company procedures and client expectations.

Person Specification

• Previous administration and/or reception experience preferred.
• Excellent organisational skills and attention to detail.
• Strong IT skills, including Microsoft Office applications.
• Professional and confident communicator with excellent customer service skills.
• Ability to manage competing priorities and remain calm under pressure.
• Reliable, adaptable, and capable of working independently.
• High standards of professionalism, integrity, and confidentiality.