Operations Supervisor – Sheffield

Showsec International; Sheffield; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Salary progression £31,895–£36,105

40 hours per week

24 days holiday + 8 public holidays +

5% pension contributions

Holiday payment 2% of annual salary

BUPA private medical cover

Employee Assistance Programme

Non-contractual Bonus

Long service recognition reward

Job summary

Showsec International is seeking an Operations Supervisor in Sheffield to lead security operations at high-profile events. You will manage casual staff, deliver inductions, briefings, coaching, and debriefings while ensuring safety and client expectations are met.

The role reports to the Area Manager and requires progression through the Management Development Programme (MDP). You will coordinate incident responses, monitor budgets, and maintain documentation.

Qualifications

• Experience in security or large staffing deployments.
• Supervisory experience is advantageous.
• Knowledge of security strategies and incident response.

Responsibilities

• Lead provision of high-quality operations at events by managing casual workforce.
• Deliver inductions, briefings, coaching, and debriefings for casual workers.
• Lead security operations to ensure safety and client satisfaction.
• Plan and coordinate incident responses for events.
• Manage security operations budget and document processes.
• Record pre/post event documentation and risk assessments.

Skills

Security operations

Staff management

Microsoft Office

Licence compliance

Tools

MS Office

Job description

You are a resilient, confident, and driven candidate who will thrive in the role of an Operations Supervisor. To succeed, you should have proven experience from a security orientated background in live events, or medium to large scale staffing deployments with a deep understanding of security strategies. You will maintain a secure work environment. Experience within a supervisory role would be extremely advantageous as this role would require you to successfully lead teams at some of Sheffield’s most prestigious venues.

You will be the initial point of contact for all operational matters. Reporting to the Area Manager, you will work with clients daily with the purpose of delivering operational excellence for every event, including the management of staff in compliance with company protocols, legislation and agreed processes. As part of our commitment to continuous development, this role requires the completion of the Management Development Programme (MDP) at the earliest opportunity to progress to the role of Operational Executive.

What Showsec can offer you

• Salary of 31,895 rising to £36,105 upon successful completion of the MDP course per annum
• 40 hours a week
• 24 days holiday + 8 days public holiday + your birthday day off
• Employer pension contributions of 5% (Royal London)
• Additional “holiday payment” equivalent to 2% of annual salary*
• Access to BUPA private medical cover*
• A range of valuable medical and practical support services through our Employee Assistance Programme
• Non-contractual Bonus*
• Long service recognition reward

*Upon successful completion of probationary period

What you will be doing

• Lead provision of high-quality operations at Showsec events by managing the casual workforce
• Deliver confident inductions to new venue workers prior to shifts, as well as briefings, coaching, and debriefings for all casual workers
• Lead security operations at events to ensure they are safe, efficient and in line with client expectations
• Planning for and coordinating the response to any incidents for specific events
• Controlling the security operations budget, monitoring expenses, and documenting processes
• Utilise a strong knowledge of access control systems, CCTV equipment, and investigations
• Develop work schedules, allocate tasks, and monitor personnel performance
• Complete accurate and timely pre and post event documentation including incident reports and risk assessments
• Support the Area Manager to manage relationships between clients and their representatives, including meeting with them on a regular basis to address operational matters including performance reviews
• Maintain a good working relationship with the Area Manager and keeping them updated
• Be proficient with Microsoft Office and the Company IT systems (incl. Smartg8 and JotForm)
• Accurately record on the booking module, including shift changes in a timely manner
• Respond to all communications promptly, where reasonably practicable
• Manage staffing standards in line with our values including conduct and performance, health and safety, and welfare
• Conduct investigation meetings with casual members of staff
• Develop your team by identifying training needs in conjunction with the Training department to prepare them for progression
• Create a professional mentoring relationship with the casual workforce
• Effectively manage your agreed split of operational and administrative hours and workload
• Always conduct yourself in a professional manner, ensuring you effectively communicate at all levels whilst maintaining the highest levels of confidentiality
• Proactively support communication between support services and the casual workforce
• Any other reasonable duties as requested

What we need from you

• What we need from you? Right to work in the UK**
• Maths GCSE or equivalent (C or above )**
• English GCSE or equivalent (C or above )**
• Competent understanding of Microsoft Platforms; Excel, PowerPoint, Word
• Experience of client management & operational excellence
• SIA Licence – Door Supervisor**

Criteria marked ** will need to be evidenced at the interview.

• UK Driving Licence
• CCTV Licence
• Close Protection Licence
• L3 Certificate in Spectator Safety
• L5 Aware in Crowd Management or equivalent
• FREC 3 or FPOS First Aid Qualification
• Showsec Head of Security Training

Candidates must have the right to work in the UK. No agencies, please.