SIA Door Supervisors - Newcastle

GuardPass Limited; Newcastle upon Tyne; On-site; GBP 22,000 - 25,000; Part time

Benefits offered by this job

Shift flexibility

Shift swapping via app

Training & career progression

Pension scheme

Wellbeing portal

Job summary

Showsec is hiring SIA Door Supervisors in Newcastle to ensure safe crowd management at iconic venues. You’ll work evenings and weekends, with extensive training and clear career pathways within security management.

Join a team renowned for professionalism and integrity, with progression from steward roles to senior security positions and access to wellbeing and pension benefits.

Qualifications

• Right to work in the UK.
• Valid in-date SIA Door Supervisor licence.
• Availability to work evenings and weekends.
• Willing to work at Newcastle venues.

Responsibilities

• Perform pre and post event checks.
• Assist with ingress, egress and queue management.
• Manage conflicts and safely eject individuals.
• Check passes, accreditation and tickets.
• Patrol the site or venue effectively.
• Respond to incidents and preserve crime scenes.
• Monitor spectators for distress or overcrowding and report.
• Identify hazards and suspicious behaviour and report to supervisor.
• Support evacuation procedures during emergencies.
• Enforce venue policies and licencing requirements.

Skills

Customer service

Crowd management

Security awareness

Clear communication

Education

SIA Door Supervisor licence

Job description

We are Showsec, the award-winning venue and event security specialist dedicated to achieving excellence in crowd management.

We are looking for professional and reliable SIA Door Supervisors to join our Newcastle team. This is an exciting opportunity to work at some of the city’s most iconic venues and events, including Utilita Arena Newcastle, O2 City Hall, Boiler Shop,and more.

As an SIA Door Supervisor, you will play a vital role in maintaining a safe and secure environment for customers, clients and colleagues. You must be able to communicate with colleagues in person and viaradio in loud and busy environments, take a proactive approach to crowd safety, and deliver excellent customer service. We are looking for individuals who demonstrate professionalism, integrity, and sound judgement at all times.

We welcome applications from experienced event security professionals with a strong background in crowd management and venue security. Equally, we encourage applications from those looking to start a career in the industry, as Showsec provides industry-leading training and development opportunities to help you succeed.

Work That Fits Around You

Whether you’re looking to supplement your income or build a long-term career in event security and crowd management, Showsec offers the flexibility to choose shifts that suit your existing commitments. Due to the nature of the events, successful applicants must be available to work evenings and weekends.

Development Opportunities

At Showsec, we’re committed to helping our people grow and progress. We offer industry-leading training and clear career pathways, giving you the opportunity to develop your skills and advance your career:

Steward → Door Supervisor → Event Supervisor → Head of Security → Operations Supervisor → Operations Executive → Area Management

Only applicants based in or located near to Newcastle will be considered for this vacancy.

What can Showsec offer you?

• A minimum hourly rate of £15.80 per hour (comprising a pay rate of £14.10 and indicative holiday pay of £1.70) and a maximum hourly rate of £18.44 per hour (comprising a pay rate of £16.45 and indicative holiday pay of £1.99). Holiday pay is indicative because it is accrued at 12.07% for every hour worked in accordance with your average pay rate over the previous 52 worked weeks. If you work at a different rate the pay and holiday pay will change accordingly.
• Plenty of shift availability at a variety of venues
• 24/7 access to the Showsec app – plan, book and swap your shifts
• Ongoing development through onsite training and mentoring, and access to industry-leading training modules and courses through our eLearning platform
• Career progression opportunities – lots of our senior management team started out as casual Steward and SIA Door Supervisors!
• The opportunity to join our casual auto enrolment pension scheme
• Access to our EAP and wellbeing portal, including virtual GP and physiotherapy services, to support your health and wellbeing whenever you need it

What you will be doing

• Perform pre and post event checks
• Assist with safe and effective ingress, egress and queue management
• Effective management of conflict and complete safe, lawful ejections
• Checking passes, accreditation, and ticket checks
• Effective patrols of the site or venue
• Effective response to incidents, emergencies, and preservation of crime scenes
• Monitor spectators for signs of distress, overcrowding and inappropriate behaviour and report these to the on-shift supervisor
• Be vigilant, identify potential hazards and suspicious behaviour and report to the on-shift supervisor
• Assist with evacuation and invacuation procedures in the event of an emergency
• Enforce venue policies and procedures
• Understand and effectively apply relevant law and legislation to the role
• Ensure fire exits and evacuation routes are always kept clear
• Ensure health and safety guidelines and regulations are adhered to by all stakeholders including but not limited to Showsec workers, labour providers, customers, and venue staff
• Understand and execute duties commensurate with licensable activities and venue licence requirements

What we need (essential)

• Right to work in the UK
• Valid in-date SIA Door Supervisor licence

Please note:

1. You will be offered a variety of shifts starting at the base pay rate shown on this advert. The maximum pay rate applies to specific shifts such as club nights at specific venues. It will remain your decision as to whether you wish to accept any offer of work in line with the provision of services contract.

2. Please only apply if you are willing to participate in a video interview.

3. Appointment to this role is subject to satisfactory completion of BS7858 security screening checks.