Operations Supervisor – Leisure Centre Team Lead

Edinburgh Leisure; City of Edinburgh; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Generous holiday allowance (32 days, ；

Paid sick leave

Company pension (with employee_contrib

Training and development opportunities

Free membership across centres

Cycle-to-work scheme

Retailer and lifestyle discounts

Job summary

Edinburgh Leisure is seeking an Operations Supervisor to manage shifts across Edinburgh schools and Glenogle Swim Centre. The role is full-time, 35.75 hours per week, fixed-term, with a salary of £30,117 per annum (£16.23 per hour).

You will lead a team, ensure smooth operations, deliver excellent customer service, and train staff. Lifeguard qualification is required or training provided. Various benefits and development opportunities are offered.

Qualifications

• Proven leadership experience with teams in a fast-paced customer service environment.
• Strong communication skills to engage customers and staff effectively.
• Excellent customer service skills with ability to handle enquiries and complaints.
• Experience in training and developing teams to deliver high performance.

Responsibilities

• Lead, train and develop the team, modelling professional performance and safety.
• Oversee day-to-day venue operations to ensure a positive customer experience.
• Engage with customers, resolve enquiries and complaints calmly and professionally.
• Ensure health, safety, risk assessments and security regulations are followed.

Skills

Leadership

Customer service

Communication

Team training

Job description

Edinburgh Leisure is seeking an Operations Supervisor to manage shifts across Edinburgh schools and Glenogle Swim Centre. The role is full-time, 35.75 hours per week, fixed-term, with a salary of £30,117 per annum (£16.23 per hour).

You will lead a team, ensure smooth operations, deliver excellent customer service, and train staff. Lifeguard qualification is required or training provided. Various benefits and development opportunities are offered.