Operations Supervisor - Gateshead

Sephora USA, Inc; Newcastle upon Tyne; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Operation Supervisor to enhance operational efficiency and lead stockroom activities. In this pivotal role, you will mentor staff, optimize processes, and ensure effective inventory management to elevate customer experience. Your leadership will drive a culture of teamwork and excellence, while you manage stock operations and loss prevention strategies. If you thrive in a dynamic retail environment and are passionate about empowering teams, this opportunity offers the chance to make a significant impact in a vibrant workplace committed to diversity and inclusivity.

Qualifications

• Proven experience in a leadership role within retail, focusing on stock management.
• Strong ability to analyse store performance and drive sales.
• Excellent communication skills to lead and inspire a diverse team.

Responsibilities

• Supervise and coach Beauty Advisors on stock organization and inventory management.
• Oversee accurate inventory control and manage stock replenishment.
• Collaborate with the store team to ensure product availability and customer satisfaction.

Skills

Leadership in Retail

Stock Management

Inventory Control

Communication Skills

Organizational Skills

Employee Relations

Tools

Stock Management Software

Computer Skills

Job description

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Type of contract: Full Time 40h, Permanent

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

As an Operation Supervisor, you will play a key role in driving operational efficiency and managing stockroom activities. In addition to overseeing stock operations, you will mentor Beauty Advisors Operations on stock processes, helping them develop a deeper understanding of stock management and its impact on the customer experience. Your leadership will focus on optimising processes, improving inventory management, and ensuring effective loss prevention strategies. This position requires a dynamic individual who can elevate both team performance and operational standards to support the store’s success.

Key Responsibilities:

• Supervise, train, and coach Beauty Advisors Operations and store staff on stock organisation, safety procedures, and inventory management to enhance efficiency, reduce waste, and uphold customer service standards, ensuring high levels of motivation, productivity, and satisfaction.
• Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team member’s growth.
• Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service.
• Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Assist in conducting investigations, disciplinary meetings, and other related processes.

Stock Operations & Loss Prevention:

• Oversee accurate inventory control, ensuring stock levels are maintained and product organisation is optimised for efficiency.
• Receive, inspect, and process incoming deliveries, ensuring all products meet quality standards and are processed timely and accurately.
• Manage stock replenishment to ensure product availability on the sales floor.
• Monitor loss prevention protocols and conduct regular stock audits, collaborating with your team and the Operations Manager to detect, address, and resolve potential theft, damage, and inventory discrepancies promptly.

Operational Excellence & Customer Support:

• Optimise stockroom procedures and consistently assess operational processes to identify opportunities for enhancing inventory management and team performance, ensuring the store runs smoothly and efficiently with minimal disruptions.
• Collaborate with the store team to ensure product availability and meet customer demand, particularly during busy periods or sales events.
• Maintain an organised stockroom layout to optimise space and ensure quick retrieval of merchandise, while upholding Sephora’s health and safety standards to keep both the stockroom and sales floor safe, clean, and welcoming for customers and team members.
• Assist customers with product inquiries, offering expert advice and personalised recommendations when needed.

Skills:

• Proven experience in a leadership or management role within the retail industry, with in-depth knowledge of stock management and a strong ability to oversee stock operations, ensure operational efficiency, and coach staff in best practices for inventory accuracy and security.
• Experience with stock management software and proficient computer skills for tracking stock and operational data.
• Strong ability to analyse store performance, drive sales, and meet financial targets, particularly in the context of stock operations and inventory management.
• Excellent communication and interpersonal skills, with a natural ability to lead and inspire a diverse team.
• Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes.
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment while ensuring accuracy in stock management, safety protocols, and loss prevention.
• Flexibility to work evenings, weekends, and holiday seasons as required.

Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.