Operations Supervisor

First Group; Rochdale; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in public transport is seeking an Operations Supervisor for their Rochdale Depot. This full-time position involves managing drivers and vehicles to ensure safe and reliable service delivery. The ideal candidate will possess strong problem-solving skills and a passion for safety. Benefits include health support, discounted travel, and flexible working arrangements.

Benefits

Health cashback benefits

Discounted train travel

Free bus pass

Cycle to work scheme

25 days' holiday

Pension scheme

Flexible working

Qualifications

• Passion for safety and high-performing safety culture.
• Strong influencing and negotiation skills.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Manage flow of drivers and vehicles for service delivery.
• Identify and resolve operational issues daily.
• Support driver queries and ensure accurate records.

Skills

Safety

Influencing

Negotiation

Problem Solving

Communication

Job description

We have a fantastic opportunity for an Operations Supervisor to join our Rochdale Depot. This is a full-time, permanent position.

The successful candidate will ensure the provision of a safe, punctual, reliable, and cost-effective delivery of services by managing the flow of drivers and vehicles out of the depot, along routes, and back into the depot within the operational excellence framework.

You will also be required to identify and resolve day-to-day operational issues, including schedules, allocations, vehicle performance, and driver queries, while engaging with frontline colleagues and providing updates and escalating key issues or concerns to the line manager.

Key accountabilities

1. Forward planning of the day’s service requirements through to the end of the day and future days, including covering on-the-day absences.
2. Support driver queries in a timely manner and oversee driver reporting.
3. Ensure accurate capture and recording of drivers' hours, duties, and attendance in the DAS GUI system.
4. Maintain accurate records for all aspects of operational standards and performance.
5. Ensure drivers are allocated the correct vehicle and leave the depot on time.
6. Deal with telephone queries and support the satisfactory resolution of customer queries.
7. Live input of lost/additional mileage when dealing with unexpected events (e.g., breakdowns).
8. Work alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of on-time performance, including vehicle allocation, breakdowns, and changeovers.

Skills/Experience

• A passion for safety and driving to deliver a high-performing safety behavioural culture.
• Strong influencing and negotiation skills.
• Excellent problem-solving skills and a keen eye for detail.
• Self-reliant and straightforward communicator with skill sets to promote the customer-facing business positively, with the capacity to inspire in a structured and encouraging way.

Rewards & Benefits

• Your health is important to us, which is why we offer Simply Health & Smart Health for you and your dependents at no cost. This includes cashback benefits across optical & dental, virtual GP appointments, mental health support, and nutrition and fitness advice. Our EAP provides 24/7, 365 days a year mental health support.
• We are also committed to your financial wellbeing and offer a platform with discounts on high street brands and supermarkets.
• Working at First, you also receive discounted train travel for you and your family after 6 months of service, as well as a free bus pass.
• Cycle to work scheme.
• 25 days' holiday plus bank holidays.
• Pension scheme and the opportunity to buy discounted First Group shares.
• Flexible working.

We focus on physical and mental wellbeing at First Bus. We recognize that anyone can be affected by work or life stresses. You'll find health-promotion initiatives and 24/7 access to our confidential Employee Assistance Programme.

Public transport serves everyone, regardless of their differences. At First Bus, we aim to be an inclusive employer. We welcome applications from all backgrounds.

Applicants should be aware that background checks will be part of our recruitment process.