Operations Supervisor

Ipsum; Livingston; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in the utilities sector is seeking an Operations Supervisor to oversee daily operations, ensuring safety and efficiency. The ideal candidate will have supervisory experience in the utilities sector, excellent communication skills, and a commitment to customer service. This role offers opportunities for career development and a comprehensive benefits package.

Benefits

Career Development

Employee Assistance Programme

Access to 24/7 virtual GP

Occupational Health support

Employee Discount Scheme

Flexible Working

Long Service Awards

Volunteer Opportunities

Qualifications

• Experience in a Supervisor Role within the Utilities Sector.
• Knowledge of Health and Safety regulations.

Responsibilities

• Manage day-to-day operations of engineers and technicians.
• Monitor performance regarding Health and Safety and Quality.
• Conduct audits and ensure compliance with company policies.

Skills

Communication

Time Management

Customer Service

Leadership

Problem Solving

Education

Professional qualifications in Utilities

Driving Licence

Tools

Microsoft Office

Job description

Ipsum Livingston, Scotland, United Kingdom

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Ipsum Livingston, Scotland, United Kingdom

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Working in conjunction with the operational team, the Operations Supervisor is responsible for day to day management of the engineers, technicians, vehicles, associated plant & equipment ensuring delivery of great customer service. The role is also required to carry out audits on site, ensuring your team are working safely, efficiently and ensuring that work is completed within the required timescale.

Principal Accountabilities:

• Day to day management of engineers/technicians staff, vehicles, equipment, and issues arising from site activity.
• Monitor performance of engineers/technicians with respect to Health and Safety, Quality and Environment.
• Front line People Management responsibilities such as return to work interviews and investigations.
• Responsible for Vehicles; Plant & Equipment, ensuring they are operated and maintained as intended.
• Ensure Company policies and improvement action plans are effectively implemented, monitored, and audited.
• Operate in line with Company policies and strategies and be proactive in promoting improvement locally.
• Ensure all incidents are reported and investigated.
• Monitor performance and safety requirements regularly.
• Work closely with management team to ensure work is pre-sited and pre-planned when required.
• Identify and react swiftly to resolve problems before they escalate.
• Subcontractor monitoring.
• Always establish good relationships and communication and resolve issues and early resolution of any potential problems.

About You

Desirable Qualifications [& Professional Membership(s)]:

• Previous experience and/or qualifications within the Utilities and/or Drainage Industry.
• Driving Licence.
• Proven experience in a previous Supervisor Role within the Utilities Sector – preferably in the Drainage Industry.
• Proven experience of working in customer service or a customer focused environment.
• Professional, customer focused with a good standard of verbal and numerical reasoning.
• Working knowledge of Health and Safety
• Knowledge of waste network operations business processes.
• IT literate and proficient in Microsoft Office package.
• Experience and ability to encourage and enable personal development.
• Experience and ability to lead by and set an example.
• Experience in building collaborative relationships with existing and new clients and suppliers.

Skills & Personal Qualities:

• Ability to communicate both up and down within Ipsum and the Client Organisation.
• Excellent time management skills, with ability to deliver tasks to deadline.
• Professional and positive approach.
• Self-motivated and organised.
• Flexible attitude and approach.
• Team player, and able to work on own initiative.

Your New Company

The UK’s utility sector is ever evolving and expanding to meet increasing customer requirements. At Ipsum, our vision is to be the leading customer service-focused provider of specialist utility and infrastructure solutions, operating on both public and private networks. We are looking for someone passionate about the industry and supporting our teams in delivering essential services 24/7/365, making a real difference to local people and communities.

At Ipsum, we are committed to supporting and developing our people to achieve their full potential. As a fast-growing and ambitious business, we offer opportunities to acquire a wide range of skills and gain broad and varied experience to help you progress in your career. Our investment in our people enhances our expertise and flexibility, enabling us to deliver the highest standard of service to our customers.

We value our people and offer a comprehensive range of employee benefits, including:

Career Development: Professional qualifications and accreditation

Employee Assistance Programme with mental health support and access to counselling

Access to 24/7 virtual GP

Occupational Health support

Tax-Efficient Benefits via Salary Exchange (Salary Sacrifice):

Cycle to Work

Employee Discount Scheme: Discounts on hundreds of retailers, including supermarkets, mobile phone/broadband providers, gym memberships, and more

Social Committees: Established local social committees with a calendar of regular social events

Life Assurance Cover

Flexible Working

Long Service Awards

Volunteer Opportunities: Opportunities to volunteer and make a difference through local community projects and initiatives

Ipsum is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Please review our Privacy Policy Privacy Policy - Ipsum before applying to this advert to know more about how we store and manage your personal data under GDPR regulations.

Recruitment Agencies - Ipsum does not accept 3rd party candidate applications from Recruitment Agencies and as such does not recognise any speculative CVs or T&Cs that are sent to any Ipsum employee.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Utilities

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