Operations Supervisor

Centre People Appointments; Greater London; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

20 days annual leave

Pension scheme

Career progression opportunities

Job summary

Centre People Appointments is seeking an Operations Supervisor to join the multimodal operations team in West Drayton. You will report to the Operations Manager and supervise the day-to-day activities, manage shipments, and drive improvements across air, sea, and road freight.

The role requires 5+ years in freight/logistics, strong customs knowledge, and a track record of leading teams. Office-based, permanent, with a clear path for progression and a pension scheme.

Qualifications

• Minimum 5 years’ experience in freight forwarding or logistics operations.
• Strong knowledge of import, export, and cross-trade operations.
• Experience managing shipments from start to finish.
• Experience across air, sea, and road freight.
• Good knowledge of customs procedures including bonded, temporary import/export, IPR, OPR and T1.
• Strong understanding of Incoterms and trade compliance requirements.
• Previous supervisory, team leader, or senior operator experience preferred.
• Strong problem-solving, customer service, and communication skills.
• Experience with CargoWise, Sequoia, CNS, Destin8, or NCTS would be advantageous.
• Experience with Ship Spares, pharmaceutical cargo, aerospace parts, dangerous goods, bonded cargo or project cargo would be advantageous.

Responsibilities

• Manage import, export, and cross-trade shipments from start to finish across air, sea, and road freight.
• Supervise and support the daily activities and performance of the operations team.
• Monitor operational KPIs and ensure compliance with SOPs, customs, and trade requirements.
• Act as the first point of escalation for operational issues and customer concerns.
• Coordinate with carriers, customers, overseas agents, and internal departments.
• Provide training and guidance to team members while leading by example.
• Support workload planning, resource allocation, process improvements, and the development of new logistics services.

Skills

Team leadership

Freight forwarding

Logistics operations

Customer service

Problem solving

Communication

KPI monitoring

Cross-trade

Incoterms knowledge

Tools

CargoWise

Sequoia

Destin8

NCTS

Job description

-Multimodal Logistics / Team Supervision / Career Progression-

A growing logistics company is seeking an Operations Supervisor to join its multimodal operations team in West Drayton.

Reporting directly to the Operations Manager, this is a hands-on supervisory role combining shipment management, team supervision, customer service, compliance, and operational improvement. The successful individual will manage their own shipments while supporting the day-to-day activities and development of the wider operations team.

This is an opportunity to take on broader responsibility within a growing logistics environment, with exposure to multimodal operations and the development of new services.

(Ref: CC47702 - Please include this when making any enquiries.)

Main Responsibilities

• Manage import, export, and cross-trade shipments from start to finish across air, sea, and road freight
• Supervise and support the daily activities and performance of the operations team
• Monitor operational KPIs and ensure compliance with SOPs, customs, and trade requirements
• Act as the first point of escalation for operational issues and customer concerns
• Coordinate with carriers, customers, overseas agents, and internal departments
• Provide training and guidance to team members while leading by example
• Support workload planning, resource allocation, process improvements, and the development of new logistics services

Ideal Candidate

• Minimum 5 years’ experience in freight forwarding or logistics operations
• Strong knowledge of import, export, and cross-trade operations
• Experience managing shipments from start to finish
• Experience across air, sea, and road freight
• Good knowledge of customs procedures including bonded, temporary import/export, IPR, OPR and T1
• Strong understanding of Incoterms and trade compliance requirements
• Previous supervisory, team leader, or senior operator experience preferred
• Strong problem-solving, customer service, and communication skills
• Experience with CargoWise, Sequoia, CNS, Destin8, or NCTS would be advantageous
• Experience with Ship Spares, pharmaceutical cargo, aerospace parts, dangerous goods, bonded cargo or project cargo would be advantageous

Conditions

• Location: West Drayton, London
• Working Style: Office-based
• Job Type: Permanent, full-time
• Working Hours: Monday to Friday, 9:00–17:00 (1-hour unpaid lunch break)
• Start: Negotiable
• 20 days’ annual leave plus Bank Holidays
• company pension scheme
• career progression opportunities

All applicants for the Operations Supervisor position must have the right to work in the UK without any restrictions as the Company is not able to offer visa support.

We regret that we cannot accept applications from Working Holiday, Graduate or Student visa holders.

If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.