Operations Supervisor

Fedex; East Malling; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Career progression

Training and development

Disability Confident employer

Job summary

FedEx is seeking an Operations Supervisor to join the Stansted-based management team. You will lead and motivate a team of handlers, ensuring shift performance aligns with hub targets and KPIs while maintaining high customer care and safety standards.

You will produce depot reports, communicate via hub briefings, train and develop staff for continuous improvement, and uphold company policies. A strong career pathway and training opportunities are offered.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work as part of a team or on your own initiative.
• Be self-motivated, results and target orientated.
• The ability to prioritise a busy workload, with excellent organisational skills.
• The ability to work in a busy environment.

Responsibilities

• Lead and motivate a team of handlers.
• Ensure the effective performance of the shift in line with hubs targets and KPI's.
• Ensure high levels of internal and external customer care are maintained by the shift.
• Produce relevant reports as required by the depot.
• Effectively communicate to all team members via hub briefing etc.
• Manage, train and develop your team for continuous improvement or succession through coaching, delegation and feedback.
• Adhere to FedEx's policies and procedures.

Skills

Excellent written and verbal comms

Teamwork & independence

Self-motivated

Organisational skills

Prioritising workload

Thriving in busy environments

Job description

We have an opportunity for an Operations Supervisor to join our management team based at Stansted.

As an Operations Supervisor you will lead and motivate a team of handlers.

Your roles and responsibilities will include but not be limited to:

Ensuring the effective performance of the shift in line with Hubs targets and KPI's

Ensure that high levels of internal and external customer care are maintained by the shift Produce relevant reports as required by the depot

Effectively communicate to all team members via hub briefing etc

Ensure that all HASAWA Legislation/Security Procedures are adhered to and that good housekeeping is maintained

Manage, train and develop your team for continuous improvement or succession through coaching, delegation and feedback

Adhering and gatekeeping FedEx's policies and procedures

To be successful in the role you will have the following skills:

Excellent written and verbal communication skills

The ability to work as part of a team or on your own initiative

Be self-motivated, results and target orientated

The ability to prioritise a busy workload , with excellent organisational skills

The ability to work in a busy environment

In return for your hard work and commitment you will get a competitive salary & bonus, with the opportunity for real career progression and excellent training and development.

FedEx in the UK is Disability Confident ‘Committed’.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Equity, Opportunity & Diversity (EO&D)

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.

Operations Supervisor • Stansted, Essex, England, GB