Operations Supervisor

TN United Kingdom; Derby; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Team Leader to oversee and coordinate team activities, ensuring smooth departmental operations. In this dynamic role, you will manage workloads, maintain service level agreements, and act as the first point of contact for technical issues. You will be instrumental in resource planning and quality maintenance, contributing to a collaborative work environment. With a focus on professional growth and support, this position offers an exciting opportunity to make a significant impact within the organization.

Benefits

25 days annual leave

Pension contributions

Life assurance policy

Employee Assistance Programme

Qualifications

• Experience with computerized systems and SAP.
• Strong organizational and time management skills.

Responsibilities

• Lead and manage the team to achieve and exceed SLAs.
• Coordinate and implement processes for daily business activities.

Skills

Team Management

SLA Compliance

Communication Skills

Organizational Skills

Numerical Skills

Tools

SAP System

Job description

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Job Overview

Reporting to the Operations Manager, you will oversee and coordinate your team's activities to ensure the smooth and efficient operation of the department.

Your Tasks

• Lead and manage the team to achieve and exceed SLAs.
• Distribute work orders and manage employee workloads.
• Coordinate and implement processes, and plan daily business activities.
• Serve as the first point of contact for process and technical faults, and report issues to relevant departments.
• Identify issues, initiate corrective actions, and monitor success.
• Ensure SLA compliance.
• Work with the SAP system.
• Participate in resource planning, including staffing and infrastructure.
• Create and evaluate reports.
• Maintain quality and service level standards.

Your Profile

• Experience with computerized systems.
• Experience or understanding of working in a temperature-controlled environment is advantageous.
• Reliability, good time management, and organizational skills.
• Strong written and verbal communication skills.
• Good numerical and record-keeping skills.
• Ability to take ownership of issues and see them through professionally.

What We Offer

• 25 days of annual leave, with the option to purchase up to 5 additional days.
• Pension contributions.
• Life assurance policy paying out 4x salary.
• Employee Assistance Programme providing confidential support, information, and advice.