Operations & Standards Lead for Continuous Improvement

Co-op; Manchester; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday + bank holidays

Pension with employer contributions

Subsidised onsite gym (Manchester HQ)

Discounts on Co-op products

Job summary

Co-op is reshaping its Digital Technology & Data (DT&D) function and seeks an Operations Support Lead to drive standards and ways of working. You will coordinate improvement initiatives, run workshops, and translate insights into practical actions that help teams collaborate more effectively.

You’ll work with leaders and delivery teams to shape scalable, repeatable approaches, deliver value, and enable a culture of continuous improvement across DT&D in Manchester.

Qualifications

• Experience in an operational, delivery, improvement or enablement role within a technology, project or product delivery environment.
• Strong organisational and coordination skills with the ability to manage multiple priorities.
• Experience working with data, reporting or dashboards to generate insights and support decision-making.
• Excellent communication and stakeholder management skills with the confidence to work with colleagues at all levels.
• A passion for continuous improvement and translating ideas into practical actions.
• Experience supporting workshops, learning activities or collaborative sessions.

Responsibilities

• Coordinate and support ways of working, standards and continuous improvement initiatives across DT&D.
• Organise workshops, reviews, learning sessions and community events, ensuring activities run smoothly and deliver value.
• Support the facilitation of sessions, capturing outcomes and translating them into clear actions.
• Use delivery health data, dashboards and other insights to identify trends and opportunities for improvement.
• Create and maintain guidance, tools, templates and assets that help teams adopt consistent ways of working.
• Communicate key outcomes, improvements and learning to leaders and teams across the function.
• Support the development of repeatable approaches that can be scaled across multiple teams and value streams.
• Contribute to ongoing improvement of standards, practices and enablement activities across DT&D.

Skills

Operational delivery

Stakeholder management

Data and dashboards

Project coordination

Continuous improvement

Workshop facilitation

Job description

Co-op is reshaping its Digital Technology & Data (DT&D) function and seeks an Operations Support Lead to drive standards and ways of working. You will coordinate improvement initiatives, run workshops, and translate insights into practical actions that help teams collaborate more effectively.

You’ll work with leaders and delivery teams to shape scalable, repeatable approaches, deliver value, and enable a culture of continuous improvement across DT&D in Manchester.