Operations & Ways of Working Lead (Hybrid)

Career Choices Dewis Gyrfa Ltd; Manchester; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Hybrid working

Annual bonus

Pension 10%

Onsite gym discount

Discount on Co-op products

Virtual healthcare

Training & development

Cycle-to-work

Job summary

Co-op Group in Manchester city centre is seeking an Operations Support Lead to join the Digital Technology & Data (DT&D) team. The role blends hybrid working between home and office to drive standards and continuous improvement across DT&D.

You'll coordinate initiatives, facilitate workshops, and translate insights into practical actions that improve how teams work together. A passion for improvement and strong stakeholder skills are essential for delivering lasting change.

Qualifications

• Experience in an operational, delivery, improvement or enablement role within a technology, project or product delivery environment.
• Strong organisational and coordination skills, with the ability to manage multiple priorities.
• Experience working with data, reporting or dashboards to generate insights and support decision-making.
• Excellent communication and stakeholder management skills, with the confidence to work with colleagues at all levels.
• A passion for continuous improvement and an ability to translate ideas into practical, sustainable actions.
• Experience supporting workshops, learning activities or collaborative sessions.

Responsibilities

• Coordinate and support ways of working, standards and continuous improvement initiatives across DT&D.
• Organise workshops, reviews, learning sessions and community events, ensuring activities run smoothly and deliver value.
• Support the facilitation of sessions, capturing outcomes and helping translate them into clear actions.
• Use delivery health data, dashboards and other insights to identify trends, opportunities and areas for improvement.
• Create and maintain guidance, tools, templates and assets that help teams adopt consistent ways of working.
• Help communicate key outcomes, improvements and learning to leaders and teams across the function.
• Support the development of repeatable approaches that can be scaled across multiple teams and value streams.
• Contribute to the ongoing improvement of standards, practices and enablement activities across DT&D.

Skills

Operational delivery

Coordination

Data & dashboards

Stakeholder management

Continuous improvement

Workshops facilitation

Job description

Co-op Group in Manchester city centre is seeking an Operations Support Lead to join the Digital Technology & Data (DT&D) team. The role blends hybrid working between home and office to drive standards and continuous improvement across DT&D.

You'll coordinate initiatives, facilitate workshops, and translate insights into practical actions that improve how teams work together. A passion for improvement and strong stakeholder skills are essential for delivering lasting change.