Operations Scheduling Change Manager

RAC; Manchester; On-site; GBP 45,000 - 60,000; Full time

Job summary

RAC is seeking a Group Operations Resourcing Change Manager to lead the delivery of their Resourcing Change Plan. This hybrid role requires strong planning, communication, and presentation skills, along with experience in managing change initiatives and stakeholder engagement. The successful candidate will drive improvements in employee engagement and customer experience while ensuring strategic change is effectively implemented.

Benefits

FREE RAC Ultimate Complete Breakdown Service

25 days annual leave plus bank holidays

Group Personal Pension scheme

Life Assurance cover

Family leave support

Enhanced Parental Leave

24/7 personal support service

Car salary sacrifice scheme

Access to online discounts portal

FREE onsite parking

Qualifications

• Excellent knowledge of Resourcing & Scheduling environments.
• Experience managing multiple Change projects.
• Ability to handle large complex data sets.

Responsibilities

• Lead the delivery of the Resourcing Change Plan.
• Create and deliver effective communication plans.
• Design and facilitate training for colleagues.

Skills

Planning

Communication

Presentation

Education

Project Management principles

Tools

PRINCE2

APM

Agile

ADKAR

AIM

Lean

6 Sigma

Job description

About The Role

RAC have an exciting new opportunity for a Group Operations Resourcing Change Manager.

In this role, you’ll lead the successful delivery of our Forecasting & Planning Resourcing Change Plan, ensuring year-on-year improvements across cost-to-serve, employee engagement, and customer experience.

Working alongside the Director of Forecasting & Planning and teams across the business, you’ll be at the forefront of driving real change in the planning and resource scheduling space.

You’ll bring big ideas to life, making sure every change is smooth, strategic, and fully supported. From shaping plans, to rolling out training and ensuring compliance, you’ll make change happen the right way. You’ll partner with senior managers, represent us at key decision-making forums and confidently deliver change initiatives. It’s a great opportunity to really make an impact and help shape the future of our operations, leading resourcing change strategies.

This role will be a hybrid role, where you will spend two days in our Bescot or Salford offices, and three days at home.

What you will do…

• Be the “on-the-ground” leader and champion of agreed change within the Forecasting & Planning Resourcing function
• Attend steering groups and project boards for resourcing changes.
• Support the identification and engagement of key stakeholders to ensure their support and involvement through the change cycles.
• Create and deliver effective comms plans to ensure stakeholders are fully informed on changes.
• Ensure that the automation of processes are systemised and automated.
• Design and facilitate training to ensuring colleagues have the necessary skills and knowledge to adapt.
• Ensure risk management, identifying potential risks and developing mitigation strategies.
• Escalate project decisions, risks and issues to Director of Forecasting & Planning.
• Work with other parts of Group Ops to define transformation roadmaps and change programmes.
• Contribute to weekly and monthly trading processes.
• Produce briefing packs for proactively managing stakeholders at a senior level.

What you will need…

The ideal candidate will have excellent knowledge and experience of Resourcing & Scheduling environments, gained either through direct or operational leadership or change leadership. Strong planning, communication and presentation skills are essential for this role.

You will also need:

• Proven expertise working on operating model change in a service operation
• Ability to manage multiple Change projects
• Experience in handling and interpreting large complex data sets or business statistics to reach sound decisions.
• Proven experience of managing programme finances / benefits / spend
• Working knowledge of Project Management principles with external accreditation (e.g. PRINCE2, APM, Agile) a plus.
• Working knowledge of Change Management methodologies (e.g. ADKAR, AIM, Lean, 6 Sigma)

In return we offer…

At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:

• FREE RAC Ultimate Complete Breakdown Service from Day One.
• 25 days annual leave entitlement plus bank holidays.
• Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
• 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
• Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
• Enhanced Parental Leave
• Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
• Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
• Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
• FREE onsite parking.
  
  

When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!

We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.