Operations Ramp Agent

DHL Express; Hounslow; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary + shift allowance

Annual bonus (up to 5%)

Free onsite parking

Pension (up to 6% company contribution

Share Purchase Plan

My DHL Rewards – discounts at 3,000+ 3

Private medical (after 12 months)

Spark – wellbeing support

Cycle to Work Scheme

Enhanced Maternity Pay

CIS Induction Week

Job summary

DHL Aviation, London Heathrow Airport is seeking an Operations Ramp Agent to coordinate the safe, efficient movement of aircraft and freight across the ramp. You’ll work with handlers, flight crews and internal teams to ensure timely, compliant operations.

The role requires driving licence, strong communication, staying calm under pressure, attention to detail and teamwork. Applicants should be comfortable with manual handling and using DHL systems; full training and a comprehensive benefits

Qualifications

• Full UK Driving Licence (essential).
• Excellent interpersonal skills, including effective communication and proactive initiative.
• Ability to work under pressure and meet strict deadlines within a time‑critical environment.
• High level of attention to detail.
• Strong team orientation with the ability to build and develop positive working relationships.
• Good level of Maths and English.
• IT skills required with proficiency in Microsoft Office applications and strong working knowledge of Outlook for professional communication.
• Knowledge of DHL systems (advantageous).

Responsibilities

• Check that the correct ULDs are being loaded.
• Push and pull large containers.
• Lift boxes weighing up to 25kg.
• Crawl in confined spaces to load aircraft belly holds.
• Work at height when loading the upper deck.
• Support other teams as required across the operation.
• Carry out daily equipment checks.
• Work in accordance with Global Aviation Procedures and Standards.
• Report equipment faults, defects, and breakdowns promptly to support timely repairs

Skills

UK Driving Licence

Interpersonal skills

Communication

Pressure handling

Attention to detail

Teamwork

Maths

English

IT skills

MS Office

Outlook

DHL systems

Tools

Microsoft Office

Outlook

Job description

Location: DHL Aviation, London Heathrow Airport

Contract type: Permanent

Hours: Sunday 1700 - 2100 Monday - Thursday 1930 - 2330 (20 hours per week, flexibility required)

Department: Operations

Grade: O

• Spark – wellbeing support

Kick start your career with the #1 Best Workplace in Europe

At DHL, our people are our superpower. As the most international company in the world, we connect over 220 countries with a team of 500,000+ colleagues, delivering time-critical parcels across the globe. DHL Aviation UK forms part of DHL Express, playing a key role in keeping our network moving. We’re proud to create an inclusive, diverse workplace where everyone can thrive.

Why You’ll Love Working With Us

You’ll get amazing benefits while building your future:

• Competitive salary + shift allowance
• Annual bonus (up to 5%)
• Free onsite parking
• Pension (up to 6% company contribution)
• Share Purchase Plan
• My DHL Rewards – discounts at 3,000+ retailers
• Private medical (after 12 months)
• Spark – wellbeing support
• Cycle to Work Scheme
• Enhanced Maternity Pay
• CIS Induction Week

About The Role

As an Operations Ramp Agent, you will be responsible for coordinating the safe, efficient, and compliant movement of aircraft and freight throughout the operation. Working closely with handlers, stakeholders, shippers, flight crews, and internal operational teams, you will ensure effective communication and the timely completion of operational requirements.

What You’ll Be Doing

• Check that the correct ULDs are being loaded.
• Push and pull large containers.
• Lift boxes weighing up to 25kg.
• Crawl in confined spaces to load aircraft belly holds.
• Work at height when loading the upper deck.
• Support other teams as required across the operation.
• Carry out daily equipment checks.
• Work in accordance with Global Aviation Procedures and Standards.
• Report equipment faults, defects, and breakdowns promptly to support timely repairs

What You’ll Bring

• Full UK Driving Licence (essential).
• Excellent interpersonal skills, including effective communication and proactive initiative.
• Ability to work under pressure and meet strict deadlines within a time‑critical environment.
• High level of attention to detail.
• Strong team orientation with the ability to build and develop positive working relationships.
• Good level of Maths and English.
• IT skills required with proficiency in Microsoft Office applications and strong working knowledge of Outlook for professional communication.
• Knowledge of DHL systems (advantageous).

Health, Safety & Wellbeing

Your safety matters. All employees are responsible for their own health and wellbeing, as well as that of their colleagues. You’ll be expected to:

• Report all accidents, near misses and hazards.
• Follow all safe systems of work.
• Wear appropriate PPE at all times.

Closing Date: 31st October 2026

A quick heads-up before you apply!

As part of your application, you'll play a few short, fun games. They help us understand your strengths and behaviours. This means everyone gets a fair chance to show their potential, and you'll even get to see your results afterwards.

Please note: completing the games is required to be considered for the role.

Our Recruitment Process

We aim to make your recruitment journey smooth, transparent, and engaging. Our process often includes competency‑based interviews, so be ready to share your achievements and experiences. We encourage you to ask questions along the way - recruitment is a two‑way process, and we want to make sure DHL is right for you too.

Important Information

Due to the nature of our business and CAA regulations, all candidates must provide a full 5‑year employment history, and a Criminal Record Check will be carried out as part of the recruitment process.