Operations & Projects Admin — Renewable Installations

Hometree Marketplace Limited; Helston; On-site; GBP 28,000 - 30,000; Full time

Job summary

GreenGenUK is an award‑winning renewable energy installer expanding its operations in the Southwest. We are seeking an organised Operations Administrative Assistant to support our busy team with project documentation, CRM updates, and customer communication.

You will liaise with the Operations Manager and Project Managers, manage schedules for 30 weekly installs, and help ensure a smooth, compliant office workflow in a fast-paced environment in Helston, Cornwall.

Qualifications

• Previous experience supporting operations teams, project managers, or working in a busy, high-volume administrative or customer-facing role.
• Confident communicator with a polite and professional telephone manner, capable of handling high volumes of customer contact effectively.
• Excellent time-management skills with strong attention to detail and accuracy.

Responsibilities

• Operations & Project Support: Provide direct administrative support to the Operations Manager, Deputy Operations Manager, and Project Managers to ensure seamless heat pump and solar installs.
• Customer Communication: Act as a primary point of contact for a high volume of customer interactions. You will answer telephone calls, manage expectations, confirm details for our 30 weekly new installs, and field inquiries from our 4,000+ existing customers.
• Documentation Preparation: Prepare and issue critical job-related documentation quickly and accurately (e.g., installation packs, assumption/exclusion sheets, handover forms).
• Project Tracking: Track progress for multiple concurrent projects and meticulously update records in our CRM Software (Job Logic & Monday.com).
• Diary & Scheduling: Assist with schedule management, coordinating daily priorities for project managers and active installation teams.
• Reporting: Collate information for weekly operations meetings and internal reporting.
• Staff & Logistics Coordination: Help coordinate staff training, vehicle servicing schedules, and stock collection planning where needed.
• Digital Filing: Manage and organise digital filing, ensuring all active and historical job folders are complete and compliant.

Skills

Customer service

MS Office

Organisation

Proactive

Tools

Joblogic

Monday.com

Job description

GreenGenUK is an award‑winning renewable energy installer expanding its operations in the Southwest. We are seeking an organised Operations Administrative Assistant to support our busy team with project documentation, CRM updates, and customer communication.

You will liaise with the Operations Manager and Project Managers, manage schedules for 30 weekly installs, and help ensure a smooth, compliant office workflow in a fast-paced environment in Helston, Cornwall.