Operations/Practice Manager Vacancy

NHS Jobs; Leicester; Hybrid; GBP 38,000 - 54,000; Full time

Job summary

Groby Road Medical Centre, a multidisciplinary NHS practice in Leicester, seeks an experienced Practice Manager to oversee daily operations, staff supervision, and ensure adherence to CQC standards.

The role requires strong leadership, strategic thinking, and robust HR processes. You will lead induction, policy development, and digital transformation while coordinating patient services and external engagement.

Qualifications

• Excellent communication skills written, oral and presenting.
• Strong IT skills and experience with healthcare systems.
• Experience of managing large multidisciplinary teams.
• Experience of performance management including appraisal writing, staff development and disciplinary procedures.
• Experience of chairing meetings, producing agendas and minutes.
• Ability to motivate and train staff; capable of leading change.

Responsibilities

• Oversee day-to-day running of the practice and ensure staff meet core responsibilities.
• Line management for all staff; lead induction, update job descriptions and contracts.
• Embed appraisal, training and development frameworks; ensure compliance with CQC and NHS obligations.
• Manage finances with Finance Manager; oversee procurement, contracts and premises.
• Lead policy development, change management and technology adoption; coordinate reports and development plans.
• Promote patient online services and represent the practice at external meetings including PCN events.

Skills

Leadership

Communication

IT skills

Strategic thinking

Team management

Change management

Problem solving

Negotiation

Job description

To manage and coordinate allaspects of practice functionality, motivating and managing staff, patientservices, premises and health and safety management. Through innovative ways of working leadingthe team in promoting EDandI, SHEF, Quality & CI, Confidentiality,Collaborative Working, Service Delivery, Learning and Development and ensuringthe practice complies with CQC regulations.

Weare looking for someonewith:

• Energy, pace, ability to multitask and prioritise effectively
• Growth mindset
• Proactive thinking
• Ability to engage and manage the Partners
• Confidence and initiative
• Strong communication and diplomacy

Main duties of the job

The Manager is responsible for overseeing the daytoday running of the practice, ensuring staff meet their core responsibilities and that all administrative and clinical processes, including QOF, are effectively coordinated. The role provides direct line management for all staff, leads induction, maintains uptodate job descriptions and contracts, and embeds robust appraisal, training and development frameworks. The manager ensures full compliance with CQC, NHS contractual obligations, HR legislation, health and safety requirements and appropriate insurance cover. They manage finances alongside the Finance Manager, oversee procurement, contracts and premises, and maintain business continuity and resilience plans. The role leads policy development, change management, innovation and technology adoption, while coordinating reports, development plans and strategic approaches to patient services. They drive effective communication internally and externally, promote patient online services, support community engagement and digital branding, and represent the practice at external meetings including PCN forums. The manager also oversees the Patient Participation Group, acts as complaints manager, ensures staff welfare and grievance processes are well managed, and prepares and chairs practice meetings to support continuous improvement across all areas of the organisation.

About us

Groby Road Medical Centre is a thriving, expanding 11,000-patient practice with a forward-thinking partnership. We are committed to innovation, service expansion, digital transformation, and delivering high-quality patient care. We pride ourselves on being dynamic, supportive and ambitious, with a clear vision to grow sustainably and enhance the healthcare services offered to our community.

Job responsibilities

The operations or practice manager oversees daily practice activity and ensures all staff carry out their core duties. the manager supports qof administration and works closely with clinical and admin teams. the role ensures full compliance with cqc standards and provides direct line management for all staff. the manager leads staff induction and maintains accurate job descriptions and employment documents. they embed effective appraisal systems and staff development plans and ensure all mandatory training is delivered. the role manages staff welfare and supports fair and consistent grievance and disciplinary processes while keeping oversight of hr legislation. the manager works with the finance manager to oversee budgets and spending and manages service contracts and insurance cover. they lead business resilience planning and coordinate the review of all practice policies. the role drives change and improvement projects and leads the creation of practice reports and development plans. the manager oversees procurement and takes a strategic approach to patient services. they develop internal and external communication strategies and ensure compliance with nhs contract duties. the role promotes patient online services and represents the practice at external meetings including pcn events. the manager leads community engagement digital communication and practice branding and oversees the patient participation group. they act as the complaints manager ensuring timely and appropriate resolution. the role includes premises management health and safety oversight and ensuring all staff receive suitable training. the manager prepares agendas chairs meetings and records minutes and leads innovation and technology adoption. they may also deputise for partners and act as the main contact for external bodies.

Person Specification

Qualifications

• Good standard of education with excellent literacy and numeracy skills
• Experience of working with the general public
• Experience of working in a health care setting
• Experience of managing large multidisciplinary teams
• Experience of performance management including appraisal writing staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning forecasting and development
• Nhs primary care general practice experience
• Experience of chairing meetings producing agendas and minutes
• Ability to negotiate opportunities to enhance service delivery
• Excellent communication skills written oral and presenting
• Strong it skills
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise delegate and work to tight deadlines in a fast paced environment
• Effective time management planning and organising
• Ability to network and build relationships
• Proven problem solving and analytical skills
• Ability to develop implement and embed policy and procedure
• Ability to motivate and train staff
• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solution focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident assertive and resilient
• Ability to drive and deliver change effectively
• Ability to motivate teams enhance morale and maintain a positive working environment
• Flexibility to work outside core office hours
• Disclosure barring service check
• Maintains confidentiality at all times
• Educated to some level in healthcare or business
• Leadership and management qualification
• Experience of managing accounting procedures including budget and cash flow forecasting
• Relevant health and safety experience
• Full uk driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.