Operations Outbound Coordinator/Manager

Pixi Inc.; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading beauty brand is seeking an Operations Coordinator to manage outbound logistics and ensure timely delivery to customers. The role involves communication with warehouses, tracking shipments, preparing shipping documents, and supporting the sales team. Ideal candidates have strong organizational skills and experience in logistics, preferably within the beauty sector.

Qualifications

• Proven experience in a Logistics role.
• Must have excellent communication skills.
• Previous experience in the Beauty and skincare sector preferable.

Responsibilities

• Communication of customer shipping orders to warehouses.
• Tracking shipments to meet customer delivery requirements.
• Preparing documents, packing lists, and shipping instructions.

Skills

Communication

Organisational Skills

Attention to Detail

Tools

Excel

Microsoft Office

Job description

Brand overview

As one of the fastest growing independent beauty brands, Pixi Beauty has built an incredible worldwide reputation and is quickly becoming one of the most recognised brands in the industry. Due to our continued success, we are expanding and looking for a talented Operations Coordinator to join our team.

Overview

We are looking for an experienced and skilled Operations Coordinator to assist in the management of outbound flow to our customers, ensuring effective and efficient throughput in the warehouse and on-time delivery to our customers. This individual will be responsible for: sending shipping advice notices to the warehouses, assisting with the flow and transit times to ensure on-time delivery, updates to the sales team on order status and generation of shipping documents for example, commercial invoices and packing lists. Having strong communication and organisation skills are essential for success within this role.

Key Job Responsibilities:

· Communication of customer shipping orders to warehouses.

· Entering SO’s are committed in company portal and logged by Warehouses.

· Ensuring prompt delivery/collection of shipments through fluid follow-up measures.

· Tracking shipments to meet customer delivery requirements.

· Preparing documents, packing lists, commercial invoices and shipping instructions.

· Updating new shipping manuals and ensuring compliance to established requirements.

· Weekly reconciliation of inventory within the system and investigation of miss-alignment.

· Responding to sales team questions and enquiries feeding back on status of deliveries.

· Management of Logistics inbox, responding and filing of emails.

· Assisting with chargeback’s and customer claim investigations, managing the log and keeping the Finance team updated

· Performing the Ops administrative tasks required to manage key accounts

· Preparing reports for Senior Management, when appropriate.

· Assisting with special events, send outs, bundle formations and all other Pixi Ltd company initiatives

Essential Skills Required:

· Proven experience in a Logistics role

· Must have an eye for detail, superb organisational skills and administrative abilities

· Must have excellent communication skills

· Must have excellent Excel and Microsoft Office skills

· Must have a willingness to learn and have a positive team player attitude

· Previous experience in the Beauty and skincare sector preferable