Operations Outbound Coordinator/Manager

Pixi Inc.; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading beauty brand is seeking an Operations Coordinator to manage outbound logistics and ensure timely delivery. The role involves coordinating shipments, preparing documentation, and supporting the sales team. Ideal candidates will have strong communication and organisational skills, with a preference for experience in the beauty sector.

Qualifications

• Proven experience in logistics roles.
• Previous experience in the beauty and skincare sector is preferable.

Responsibilities

• Manage outbound logistics and ensure effective warehouse throughput.
• Prepare shipping documents, packing lists, and commercial invoices.
• Track shipments and respond to sales team inquiries regarding delivery status.

Skills

Communication

Organisational Skills

Attention to Detail

Tools

Excel

Microsoft Office

Job description

Pixi Inc. Greater London, England, United Kingdom

Operations Outbound Coordinator/Manager

Pixi Inc. Greater London, England, United Kingdom

As one of the fastest growing independent beauty brands, Pixi Beauty has built an incredible worldwide reputation and is quickly becoming one of the most recognised brands in the industry. Due to our continued success, we are expanding and looking for a talented Operations Coordinator to join our team.

Overview

We are seeking an experienced and skilled Operations Coordinator to manage outbound logistics, ensuring effective warehouse throughput and on-time delivery. Responsibilities include sending shipping advice notices, coordinating transit times, updating sales on order statuses, and generating shipping documents such as commercial invoices and packing lists. Strong communication and organisational skills are essential.

Key Job Responsibilities:

1. Communicate customer shipping orders to warehouses.
2. Enter sales orders into the company portal and ensure they are logged by warehouses.
3. Ensure prompt delivery/collection of shipments through follow-up measures.
4. Track shipments to meet delivery requirements.
5. Prepare shipping documents, packing lists, commercial invoices, and instructions.
6. Update shipping manuals and ensure compliance with established requirements.
7. Reconcile inventory weekly and investigate discrepancies.
8. Respond to sales team inquiries regarding delivery status.
9. Manage the Logistics inbox, respond to emails, and maintain filing systems.
10. Assist with chargebacks and customer claims, updating the finance team.
11. Perform administrative tasks for key accounts.
12. Prepare reports for senior management as needed.
13. Support special events, send-outs, bundle formations, and other company initiatives.
14. Proven experience in logistics roles.
15. Attention to detail, excellent organisational and administrative skills.
16. Excellent communication skills.
17. Proficiency in Excel and Microsoft Office.
18. Willingness to learn and a positive team attitude.
19. Previous experience in the beauty and skincare sector is preferable.

Seniority level: Entry level

Employment type: Full-time

Job function: Supply Chain

Industries: Personal Care Product Manufacturing