Operations/ Operations Manager

E.ON Energy Solutions Ltd; City of Westminster; On-site; GBP 28,000 - 38,000; Full time

Job summary

E.ON Energy Solutions Ltd is seeking a customer-focused engineer with strong organisational and communication skills to enhance service delivery. You will manage warranties, coordinate logistics, and support regional sales efforts to ensure timely, compliant project execution.

Key responsibilities include monitoring invoicing, scheduling engineers, and maintaining high service standards while adhering to safety policies and procedures.

Qualifications

• Strong customer service ethos and excellent communication skills.
• Experience in HVAC environments and control systems is desirable.
• Ability to manage multiple tasks, prioritise and meet deadlines.

Responsibilities

• Assist the Regional sales effort and grow service delivery.
• Deliver successful T&M and Small Works projects.
• Oversee logistics requirements for jobs and deliveries.
• Ensure warranty issues are managed effectively.

Skills

Skilled Engineer

HVAC Controls

Time management

Organisational skills

Customer service

Excel

Word

Outlook

Tools

In-house Service Management database

Financial systems

Job description

The role requires someone with an exceptional customer service ethos, strong organisational and effective communication skills. The principal aim of this role is to deliver and improve upon our existing service through a process of continuous development and maintenance of effective processes and procedures. A key requirement is the ability to communicate effectively with our E. ON customers.

Main Duties & Responsibilities

• Assist the Regional sales effort
• Deliver successful T&M and Small Works
• Oversee logistics requirements
• Ensure all warranty issues are managed effectively
• Ensure all Health & Safety aspects are organized - Method statement, Risk assessments
• Ensure all customer invoices are submitted on time with all necessary information in order that payment will be secured.
• Successful delivery of all works under their control, ensuring all works are delivered on time and at the margin approved at the point of sale
• Working with finance to ensure payments are
  made by the client within the terms and conditions of the contract
• Working with the administration team to ensure invoicing and applications are made promptly.
• Working with the administration team to ensure debt control is always within 60 days.
• Forecast labour requirements to help overall branch planning
• Management of overtime and other purchases within the agreed limits of responsibility
• Ensure all reports are submitted to clients within the agreed company performance targets
• Work with the administrators in the planning and scheduling of engineers to ensure customer requirements are met.
• Take the lead and own customer escalation issues through to conclusion
• Recognise the importance of procedures and processes and adhere to these to deliver a high standard of customer service,

Desirable Skills and Aptitudes

• Skilled Engineer
• Good Knowledge of HVAC Controls
• Ability to work under own initiative, but work as part of a team.
• Sales awareness
• Commercial awareness
• Technical expertise on multiple HVAC products
• Good attention to detail
• Exceptional time management and organisational skills. Self-motivated, responsible, and accountable
• Customer Service Skills - ability to communicate effectively both verbally and in writing. Use of Excel, Word & Outlook, and in-house Service Management database & Financial systems
• Job knowledge
• Customer Service / Information Management/ Commissioning Management
• This role, along with all company roles, has a responsibility to ensure all visitors and operatives in the workplace adhere to the ECS health & safety policies and procedures.