Operations Manager - Wellbeing

Nuffield Health; Warwick; On-site; GBP 36,000; Full time

Job summary

Join a forward-thinking organization as an Operations Manager in Wellbeing, where you will play a crucial role in ensuring the Wellbeing Centre operates smoothly and meets health and safety standards. This exciting position involves leading a dedicated team, enhancing customer experiences, and driving continuous improvement in service delivery. With a focus on creating a healthier nation, you will be part of a mission-driven charity that prioritizes the well-being of its staff and clients. If you are passionate about health and fitness and have a knack for operations management, this is the opportunity for you to make a significant impact.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience in operations within a commercial, customer service led environment.
• Proven management experience with effective team leadership.

Responsibilities

• Oversee daily operations to ensure a safe and clean environment.
• Ensure compliance with health and safety standards and regulatory requirements.

Skills

Operations Management

Health and Safety Compliance

Customer Service

Team Leadership

Accident Investigation

Education

IOSH Managing Safely Certification

Risk Assessor Training

Job description

Operations Manager - Wellbeing

Apply locations Warwick time type Full time posted on Posted 13 Days Ago time left to apply End Date: January 21, 2025 (13 days left to apply) job requisition id JR0083393

Operations Manager (Wellbeing)

Warwick | CQOO | Permanent | Full Time

Up to £35,777 per annum, depending on experience

40 Hours a week

We currently have an internal opportunity for an Operations Manager (Wellbeing) to join the team at our Warwick FWC. Continue your journey with us whilst we’ll support you to be your best.

As an Operations Manager (Wellbeing), you’ll contribute to our purpose to build a healthier nation by ensuring the Wellbeing Centre is fully operational and functional on a day-to-day basis in order to meet quality, health and safety and commercial objectives.

This role has overall responsibility for maintaining, to an optimal standard, all aspects of the customers environment, including equipment, that enables the delivery of an exceptional customer experience. You’ll also be responsible for continual improvement of site standards to ensure an efficiently running, safe and clean environment.

As an Operations Manager (Wellbeing), you will:

• Responsible for all aspects of the centres daily running, including overall responsibility for H&S.
• Accident and Incident Investigation – working with Regional Health and Safety Coordinator.
• Work closely with Multi-site Customer Experience Manager to ensure a seamless beneficiary journey and to provide an integrated service with optimum capacity and efficient use of resources.
• Ensure compliance with regulatory standards, quality policies, monthly reporting and DATIX/Radar entries.
• Drive site efficiency through continuous monitoring of basic training standards (i.e. Lifeguard, First Aid etc).
• Lead and foster an open and transparent culture that supports and encourages people to speak up where they have concerns or to share ideas and suggestions on improving service, effectiveness or customer experience.

What are we looking for from you to join us as an Operations Manager (Wellbeing)?

• Experience of operations within a commercial, customer service led environment.
• Experience of managing a facility, including sound understanding of H&S requirements and standards.
• Proven management experience, with evidence of managing performance, improving potential, and effectively leading teams.
• IOSH Managing Safely, IOSH Risk Assessor module or risk assessor training through a recognised qualification.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.

About Us

Nuffield Health is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit.

We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services.

As a charity, we invest all our income back into our services, into pioneering improvements in care, and most importantly, we invest into our flagship programmes, which have been developed to help people who could normally afford or access our services.

It’s all part of our mission to give everyone the care they need and to build a healthier nation.