Operations Manager/Transport Manager – Coach PSV

Selwyns Travel Ltd.; Runcorn; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Performance bonus

Company pension

Job summary

Selwyns Travel Ltd. seeks an experienced Operations Manager to oversee daily coach operations, ensuring safety, punctuality, and high service quality. You will lead drivers and operational staff, coordinate fleet availability, and align delivery with regulatory and financial targets.

You will monitor KPIs, drive continuous improvement, manage incident response, and liaise with clients and regulators. A strong background in coach/bus transport, people management, and proficiency with Coach

Qualifications

• Proven experience (3+ years) in an operations management role within the coach/bus transport industry.
• Knowledge of fleet management and driver compliance systems.
• Full driving license; PCV license essential.

Responsibilities

• Oversee day-to-day coach operations, ensuring services run safely, punctually, and efficiently.
• Full responsibility for driver scheduling, route planning, and resource allocation to meet operational demands.
• Ensure compliance with transport regulations, licensing, tachograph rules, and health & safety standards – full understanding of UK Domestic Hours and EU Drivers hours and the Working Time Regulations, and DVSA Earned Recognition standard.
• Supervise, train, and support drivers and operational staff, including performance management and disciplinary processes.
• Coordinate with Maintenance teams to ensure fleet availability, roadworthiness, and defect reporting.
• Coordinate with Sales teams to ensure fleet availability and optimum vehicle and driver planning.
• Monitor operational KPIs including vehicle utilisation, cost control, fuel usage.
• Handle incident management, breakdown response, and customer service escalations.
• Liaise with clients, suppliers, regulatory bodies, and internal departments.
• Prepare operational reports, forecasts, and budgets; identify opportunities for process improvement.
• Implement company policies, procedures, and continuous improvement initiatives.
• Strong leadership and people-management skills.
• Excellent organisational and problem-solving abilities.
• In-depth knowledge of coach or passenger transport operations.
• Understanding of transport legislation, safety, and compliance requirements.
• Ability to work under pressure and manage competing priorities.
• Strong communication skills, both written and verbal.
• Proficient in Distinctive Systems applications (Coach Manager, Vehicle Maintenance System (VMS)) and Microsoft Office (strong Excel skills).

Skills

Leadership

People-management

Communication

Problem-solving

Organizational skills

Coach/bus operations knowledge

Education

Full driving license

PCV license essential

Tools

Coach Manager

Vehicle Maintenance System (VMS)

Microsoft Excel

Microsoft Office

Job description

We are seeking an experienced Operations Manager to oversee and optimise daily operations within our business. The successful candidate will be responsible for ensuring safe, efficient, and compliant service delivery, managing drivers and operational staff, coordinating fleet availability, and maintaining high customer satisfaction while meeting financial and regulatory targets.

Key Responsibilities:

• Oversee day-to-day coach operations, ensuring services run safely, punctually, and efficiently
• Full responsibility for driver scheduling, route planning, and resource allocation to meet operational demands
• Ensure compliance with transport regulations, licensing, tachograph rules, and health & safety standards – full understanding of UK Domestic Hours and EU Drivers hours and the Working Time Regulations, and DVSA Earned Recognition standard
• Supervise, train, and support drivers and operational staff, including performance management and disciplinary processes
• Coordinate with Maintenance teams to ensure fleet availability, roadworthiness, and defect reporting
• Coordinate with Sales teams to ensure fleet availability and optimum vehicle and driver planning
• Monitor operational KPIs including vehicle utilisation, cost control, fuel usage
• Handle incident management, breakdown response (with support from Maintenance), and customer service escalations
• Liaise with clients, suppliers, regulatory bodies, and internal departments
• Prepare operational reports, forecasts, and budgets; identify opportunities for process improvement
• Implement company policies, procedures, and continuous improvement initiatives
• Strong leadership and people-management skills
• Excellent organisational and problem-solving abilities
• In-depth knowledge of coach or passenger transport operations
• Understanding of transport legislation, safety, and compliance requirements
• Ability to work under pressure and manage competing priorities
• Strong communication skills, both written and verbal
• Proficient in Distinctive Systems applications (Coach Manager, Vehicle Maintenance System (VMS)) and Microsoft Office (strong Excel skills)

Qualifications & Experience:

• Proven experience (3+ years) in an operations management role within the coach/ bus transport industry
• Knowledge of fleet management and driver compliance systems
• Full driving license; PCV license essential

What We Offer:

• Competitive salary based on experience
• Performance bonus
• Company pension
• Opportunities for career development and training
• A dynamic and supportive working environment