Freight Operations Manager

Four Squared Recruitment Ltd; Redditch; On-site; GBP 35,000 - 42,000; Full time

Job summary

Four Squared Recruitment Ltd is partnering with a growing freight forwarder to appoint a Freight Operations Manager. This leadership role oversees day-to-day operations, supports the team, and addresses high-level customer and operational challenges to ensure smooth and efficient service.

The ideal candidate will have substantial freight/logistics operations experience, strong people leadership, and the ability to drive continuous improvement in a fast-paced environment.

Qualifications

• Experience in freight forwarding or logistics operations in a senior role.
• Strong knowledge of freight processes and customer requirements.
• Excellent problem-solving and decision-making abilities.
• Confident communicating with stakeholders at all levels.
• Ability to work independently and take ownership of responsibilities.
• Strong organisational and communication skills.
• A positive, professional and approachable personality.

Responsibilities

• Oversee the day-to-day freight and operational activities of the business.
• Act as the escalation point for complex customer, supplier and operational queries.
• Support senior management by taking ownership of key operational responsibilities.
• Ensure high levels of customer service are maintained across all areas of the business.
• Build and maintain strong relationships with customers, carriers and suppliers.
• Support, mentor and guide existing office and operations staff.
• Identify opportunities to improve processes, efficiency and overall service delivery. Monitor and resolve operational challenges in a proactive and professional manner.
• Work independently whilst contributing positively to the wider management team.

Skills

Freight forwarding

Logistics operations

Senior management

Problem solving

Stakeholder communication

Independence

Organization

Professional demeanor

Job description

Freight Operations Manager

£35,000 - £42,000 DOE

Full Time

Permanent

About the Role

Our client is a well-established and growing freight forwarding business looking to appoint an experienced Freight Operations Manager to support the continued success of their operation.

This is an excellent opportunity for a freight professional looking to step into a key leadership position where they can make a genuine impact. Acting as a senior figure within the business, you'll play a pivotal role in overseeing day-to-day operations, supporting the wider team and handling higher-level customer and operational challenges.

Working closely with senior management, you'll help drive efficiency, maintain exceptional service standards and take ownership of operational responsibilities, allowing the leadership team to focus on strategic growth initiatives.

Key Responsibilities

• Oversee the day-to-day freight and operational activities of the business.
• Act as the escalation point for complex customer, supplier and operational queries.
• Support senior management by taking ownership of key operational responsibilities.
• Ensure high levels of customer service are maintained across all areas of the business.
• Build and maintain strong relationships with customers, carriers and suppliers.
• Support, mentor and guide existing office and operations staff.
• Identify opportunities to improve processes, efficiency and overall service delivery.Monitor and resolve operational challenges in a proactive and professional manner.
• Work independently whilst contributing positively to the wider management team.

About You

• Previous experience within freight forwarding, logistics or transport operations.
• Experience in a senior operations, supervisory or management position.
• Strong knowledge of freight processes and customer requirements.
• Excellent problem-solving and decision-making abilities.
• Confidence communicating with stakeholders at all levels.
• A resilient approach and the confidence to challenge, question and investigate when required.
• The ability to work independently and take ownership of responsibilities.
• Strong organisational and communication skills.
• A positive, professional and approachable personality.

What's on Offer

• Salary of £35,000 - £42,000 depending on experience.
• The opportunity to become a key member of a successful and growing freight business.
• A role with genuine autonomy and responsibility.
• Supportive leadership and a collaborative working environment.