Operations Manager: Strategy, Budgets & Teams

BCT Resourcing; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A dynamic management firm is looking for an Operations Manager to oversee budget monitoring and staff deployment in a London-based role. This hybrid position involves managing staff, ensuring customer satisfaction, and reporting to the Board. The ideal candidate will have strong operations experience and excellent communication abilities. A collaborative management style is essential, along with proficiency in Excel, Word, Outlook, and Access. Competitive salary ranges from £40,000 to £55,000 annually.

Qualifications

• Strong background and work experience in Operations.
• Excellent computer skills and proficient in Excel, Word, Outlook, and Access.
• Excellent communication skills both verbal and written.
• Demonstrated leadership and vision in managing staff groups.
• Excellent interpersonal skills and a collaborative management style.
• Persuasive with details and facts.
• High comfort level working in a diverse environment.

Responsibilities

• Monitor sales and expenditure and ensure that agreed budgets are achieved.
• Ensure all operating and service standards are maintained.
• Allocate and deploy staff to cover all areas adequately.
• Ensure that all staff are fully trained and competent in their roles.
• Oversee customer service departments to meet customer satisfaction goals.
• Prepare, revise and submit reports and budgets.
• Communicate information to departments for management.
• Develop individual program budgets.
• Manage payroll and employee benefits.
• Disburse checks for agency expenses.
• Meet regularly with the Executive Director around fiscal planning.
• Supervise and coach office manager weekly.

Skills

Operations Management

Excellent communication skills

Leadership

Interpersonal skills

Excel

Word

Outlook

Access

Collaboration

Job description

A dynamic management firm is looking for an Operations Manager to oversee budget monitoring and staff deployment in a London-based role. This hybrid position involves managing staff, ensuring customer satisfaction, and reporting to the Board. The ideal candidate will have strong operations experience and excellent communication abilities. A collaborative management style is essential, along with proficiency in Excel, Word, Outlook, and Access. Competitive salary ranges from £40,000 to £55,000 annually.