Operations Manager - South

The New World Trading Company; Reading; On-site; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Private healthcare

Dining discount

Free meals on shift

Birthday day off

Education subsidies

TiPJAR TRONC pot

Retail discounts (Stream)

Hospitality Action support

Job summary

The Botanist, part of The New World Trading Company, seeks an Operations Manager to oversee six to seven sites across London and regional locations including Reading, Watford, Marlow and Bournemouth. You will lead with energy, drive guest experiences, and manage performance across the portfolio.

You’ll be responsible for upholding brand standards, driving revenue and profitability, and developing talent while maintaining a high-performance, fair culture.

Qualifications

• 2+ years multi-site experience in hospitality.
• Experience leading General Managers and driving brand standards across locations.

Responsibilities

• Lead and inspire General Managers to deliver outstanding guest experiences while driving strong commercial results.
• Uphold brand standards across all sites, ensuring consistency, quality, and continuous improvement.
• Own financial performance, driving revenue growth, sales execution, and profit optimisation while managing P&L results.
• Develop people by recruiting, coaching and growing talent, handling performance and people matters promptly, fairly, and with integrity.

Skills

Multi-site experience

Job description

Operations Manager (Multi-Site Hospitality) – London and South | The Botanist // New World Trading Company

Salary up to £70,000 before bonus

This role has accountability for 6/7 locations with key sites across London and regional UK locations (including Watford, Marlow, Reading, Bournemouth)

Candidates must have 2 years+ multi-site experience in a similar environment clearly evidenced within their application.

Who We Are - The Botanist

The Botanist was founded in 2012 with one simple mission: to celebrate the vibrant world of botany through food, drink, and unforgettable experiences.

Our spaces are alive with the spirit of nature, where energy is high, connections are real, and creativity flows through everything we do. From menus that celebrate fresh, seasonal produce to our inventive, botanically inspired cocktails curated by our resident botanist, we’re proud of our warm, unpretentious approach to hospitality. Add in live music every weekend, unforgettable moments, and a culture that values honesty, hard work, fairness and fun in equal measure, and you’ll find a place where people can truly thrive.

We believe individuality matters, great teams create great experiences, and careers should grow as creatively as our menus. If you’re excited by energy, teamwork and doing things a little differently, you’ll feel right at home here.

The Botanist. Just a little bit more than you expected.

What will you do?

You’ll lead and inspire General Managers to deliver outstanding guest experiences while driving strong commercial results. You’ll set clear expectations, roll up your sleeves when needed, and lead from the front - creating a high-performance culture that’s hardworking, positive, and genuinely enjoyable to be part of.

You’ll uphold brand standards across all sites, ensuring consistency, quality, and continuous improvement. Through regular business reviews, open and honest conversations, and clear communication, you’ll keep teams aligned on performance, priorities, and wellbeing - treating people fairly and with respect while maintaining high standards.

You’ll own financial performance, driving revenue growth, sales execution, and profit optimisation while confidently managing P&L results. You’ll motivate your General Managers to stretch beyond targets and take pride in running great businesses.

Developing people will be central to your leadership. You’ll recruit, coach, and grow talent for today and the future, handling performance and people matters promptly, fairly, and with integrity - while keeping energy high and celebrating wins along the way.

Why join us?

• Salary up to £70,000 before bonuses (depending on experience)
• AXA private healthcare for you and your immediate family.
• 50% discount for you and up to 5 guests when dining at any of our restaurants.
• Free meals on shift – choose from some of our most loved classics.
• Your birthday (and the day after) are guaranteed days off.
• Education subsidies to support your personal growth goals.
• Access to the TRONC pot via TiPJAR.
• Stream – Giving you financial flexibility and retail discounts.
• Hospitality Action support for wellbeing, finance and counselling.

We celebrate individuality and believe our people thrive when they can be themselves.