Operations Manager - Seafield Depot

The City of Edinburgh Council; Easter Howgate; On-site; GBP 56,000 - 67,000; Full time

Job summary

The City of Edinburgh Council is seeking an experienced Operations Manager to lead Systems, Data and Environmental Projects within Neighbourhood & Environmental Services. You will drive strategic improvement, performance management and transformational change across the service, coordinating multidisciplinary teams and external partners.

You will oversee development of the digital strategy and lead environmental improvement projects, leveraging Bartec, Confirm, Verint, ArcGIS and Power BI to

Qualifications

• Significant management experience leading multidisciplinary teams.
• Proven experience delivering strategic projects, organisational improvement initiatives and systems development.
• Experience within Environmental services.
• Strong understanding of performance management and continuous improvement within operational or frontline services.
• Experience working with diverse stakeholders and adopting a customer-focused approach.
• Excellent analytical, financial and problem-solving skills.
• Strong project, stakeholder and performance management experience.
• Ability to communicate, negotiate and influence effectively at all levels.
• Degree-level qualification (or equivalent relevant experience).

Responsibilities

• Lead and coordinate strategic service improvement initiatives across Operational Services.
• Develop and implement performance frameworks, targets and improvement programmes.
• Drive the adoption of new technologies, systems and innovative ways of working.
• Provide expert advice on operational efficiency, service design and business transformation.
• Lead complex projects involving multiple teams, stakeholders and external partners.
• Oversee procurement, contract mobilisation and contract performance management.
• Use data, research and evidence to identify opportunities for service enhancement.
• Manage risk, compliance and governance processes to support effective decision-making.
• Prepare comprehensive reports, business cases, briefings and strategic recommendations.

Skills

Leadership

Stakeholder management

Performance management

Analytical skills

Problem-solving

Communication

Education

Degree-level qualification

Tools

Bartec

Confirm

Verint

ArcGIS

Power BI

Job description

Operations Manager – Systems, Data and Environmental Projects

Salary: £56,392 - £67,457

Hours:36 per week

Be part of shaping the future of frontline services through innovation, performance improvement and operational excellence.

About the Role

We are seeking an experienced and forward-thinking leader to oversee Systems, Data and Environmental Projects within our Neighbourhood & Environmental Services. This is a key senior leadership role with responsibility for driving strategic improvement, strengthening performance management and delivering transformational change across the service.

You will play a leading role in improving efficiency, embedding innovative technologies and ensuring high-quality operational outcomes that support the Council’s priorities and meet the needs of our communities.

You will have overall responsibility for developing and delivering the digital strategy for Neighbourhood & Environmental Services, while also leading a programme of environmental improvement projects through a specialist team of officers. Using key systems and technologies including Bartec, Confirm, Verint, ArcGIS and Power BI, you will establish a clear strategic approach to systems development, data and performance, identifying opportunities to improve services and drive greater efficiency.

The role will also lead the development of our communications and recycling campaigns strategy, helping to increase engagement and support improved environmental outcomes. You will explore future opportunities for the development and transformation of Waste and Cleansing services, ensuring that our approach remains innovative, efficient and responsive to changing needs.

Working closely with Heads of Service, senior managers and key stakeholders, you will oversee complex and high-profile projects, provide strategic insight and influence decision-making across the service. You will champion a culture of continuous improvement, innovation and evidence-based decision-making within a diverse and fast-paced operational environment.

Key Responsibilities:

• Lead and coordinate strategic service improvement initiatives across Operational Services.
• Develop and implement performance frameworks, targets and improvement programmes.
• Drive the adoption of new technologies, systems and innovative ways of working.
• Provide expert advice on operational efficiency, service design and business transformation.
• Lead complex projects involving multiple teams, stakeholders and external partners.
• Oversee procurement, contract mobilisation and contract performance management.
• Use data, research and evidence to identify opportunities for service enhancement.
• Manage risk, compliance and governance processes to support effective decision-making.
• Prepare comprehensive reports, business cases, briefings and strategic recommendations
  

You will be an accomplished manager with experience leading multidisciplinary teams and delivering complex organisational change programmes. You will combine strong strategic thinking with excellent stakeholder management skills and a proven ability to translate ideas into measurable improvements.

Essential Requirements:

• Significant management experience leading and developing multidisciplinary teams.
• Proven experience delivering strategic projects, organisational improvement initiatives and systems development.
• Experience within Environmental services
• Strong understanding of performance management and continuous improvement within operational or frontline services.
• Experience working with diverse stakeholders and adopting a customer-focused approach.
• Excellent analytical, financial and problem-solving skills.
• Strong project, stakeholder and performance management experience.
• Ability to communicate, negotiate and influence effectively at all levels.
• Degree-level qualification (or equivalent relevant experience).