Operations Manager

Serco Group Plc; London Borough of Lambeth; On-site; GBP 33,000 - 54,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension scheme (6%+)

Internal courses (over 1,100)

Mentoring opportunities

Internal progression

Employee Assistance Programme

Bupa HealthLine

Wellbeing app

Leisure centre discounts

24/7 virtual GP

Retail discounts

Volunteer day

Payroll Giving

Employee networks

Job summary

Serco Group plc is seeking an Operations Manager to lead the delivery of an environmental services contract in London. You will drive operational excellence, develop colleagues, and build strong stakeholder relationships to deliver services that positively impact communities.

The role requires frontline operations experience, a Level 3 management qualification, and strong budgeting and governance skills. A CPC licence, Yellow Belt, and a full UK driving licence are essential.

Qualifications

• Experience delivering operations in frontline environments.
• Management qualification Level 3 or equivalent required.
• Knowledge of budget management, forecasting and P&L responsibilities.
• Strong stakeholder management skills and relationship building.
• CPC Licence holder and Yellow Belt; full UK driving licence.

Responsibilities

• Lead operational delivery of environmental services to meet contractual targets and customer requirements.
• Promote a robust health, safety and environmental culture compliant with policies and legislation.
• Develop and implement operational strategies, plans and continuous improvement initiatives.
• Manage and develop Supervisors and operational colleagues, ensuring adequate resourcing and motivation.
• Monitor performance via KPIs, reporting processes and data analysis to drive decisions.
• Build strong relationships with customers, stakeholders, trade unions and community partners and identify growth opportunities.

Skills

Leadership

Health & safety

Budgeting

Stakeholder management

CPC Licence

Yellow Belt

Driving licence

Education

Management qualification Level 3

Job description

As an Operations Manager in our Environmental Services team, you'll lead and manage the delivery of a local authority environmental services contract, ensuring safe, efficient and high-performing operations. You'll be responsible for driving operational excellence, developing colleagues, building strong stakeholder relationships and delivering services that have a positive impact on communities every day.

This is an opportunity to help create impactful solutions that improve local environments and the communities they serve. By championing innovation, continuous improvement and outstanding customer service, you'll help shape the future of the contract while building trust with customers, colleagues and stakeholders. Our work touches lives, and your leadership will help ensure services are delivered with pride, care and purpose.

What you'll do as an Operations Manager

- Lead the operational delivery of environmental services, ensuring contractual obligations, business targets and customer requirements are achieved.

- Promote and maintain a robust health, safety and environmental culture, ensuring compliance with company policies, procedures and legislation.

- Develop and implement operational strategies, annual plans and continuous improvement initiatives to enhance performance and efficiency.

- Manage and develop Supervisors and operational colleagues, ensuring the business is appropriately resourced and motivated to achieve objectives.

- Monitor performance through key performance indicators, reporting processes and data analysis to drive informed decision-making.

- Build strong relationships with customers, stakeholders, trade union representatives and community partners while identifying opportunities for growth and service improvement.

Does this sound like you?

- Experience managing operations within a blue-collar or frontline operational environment.

Management qualification at Level 3 or equivalent, with experience leading both direct and indirect reporting lines.

- Knowledge of budget management, forecasting and profit and loss responsibilities.

- Strong stakeholder management skills, with the ability to develop trusted and productive relationships.

- CPC Licence Holder and Yellow Belt qualified, with a full UK driving licence.

Base Location: Shakespeare Rd, London SE24 0PY, Lambeth Band 4: Permanent, Full Time (40 hrs p/

- expectation to start early

- from 6am on occasion dependent on service demands)Up to £54,457 per annum + excellent benefits

Ready to impact a better future?, 25 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)

- Up to 6% contributory pension scheme

- Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.

- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service

- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel

- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity

- Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.