Operations Manager

Amazon; Rochester; On-site; GBP 30,000 - 42,000; Full time

Job summary

Amazon UK Services Ltd. is seeking a shift leadership role focused on creating and sustaining a culture of safety and high-quality, productive shifts.

You will oversee process improvements, drive standardised practices, and mentor new managers across a diverse ATS team that uses data to optimize transport operations. The role emphasizes frontline team management, operational Flow responsibilities, and contingency tasks, with a strong emphasis on safety, productivity, and customer service

Qualifications

• Experience in English-language communication skills (written and verbal).
• Experience in stakeholder management with multiple stakeholders.
• Experience in making data-driven business decisions.
• Experience within distribution centers, logistics, or manufacturing environments.
• Experience leading and managing a team.
• Bachelor's degree or Master's degree.

Responsibilities

• Create, oversee, and drive a culture of safety and wellbeing.
• Analyse and implement changes to keep quality and productivity high.
• Oversee projects to streamline processes, optimise productivity and quality of service for customers.
• Analyse shift performance against business objectives and implement improvements.
• Collaborate with management to standardise shift practices.

Skills

English communication

Stakeholder management

Data-driven decisions

Logistics experience

Team leadership

Education

Bachelor's degree

Master's degree

Tools

MS Office

Job description

Job ID: 10531443 | Amazon UK Services Ltd.

Key job responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardise shift practices

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and operational Flow responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

About the team

Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably

Basic Qualifications

• - Experience in English-language communication skills, both written and verbal
• - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• - Experience in making data driven business decisions
• - Experience within a distribution center, logistics, or manufacturing environment
• - Experience leading and managing a team
• - Bachelor's degree, or Master's degree

Preferred Qualifications

• - Knowledge of Lean, Six Sigma and Kaizen techniques
• - Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
• - Experience working in a fast-paced, rapidly changing operations environment

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.