Operations Manager - PFX

Chubb Fire & Security; Ashford; Hybrid; GBP 44,000 - 48,000; Full time

Benefits offered by this job

25 days holiday

Company Car / Car allowance £425 per月

Employee Referral Scheme (£1000)

Company Pension Scheme

Life Assurance (4 x Basic Salary)

Online GP

Employee Scholarship Scheme

Central Benefits Platform discounts

Health & Wellbeing Resources

Bravo Awards

Job summary

Chubb Fire & Security is recruiting an Operations Manager to oversee the Portable Fire Extinguisher division. You will lead day-to-day operations, manage field and remote work, and support engineers and customers.

The role requires field operations experience, strong communication, and a focus on safety, productivity and cost control. Based in the South East region with a hybrid work model.

Qualifications

• Field Operational Management Experience is essential.
• Experience in the Fire Industry would be advantageous.
• Natural communicator with ability to build rapport with customers and team.
• Solution/results focused and able to prioritise workloads and multitask.
• Highly organised with planning or scheduling experience helpful.

Responsibilities

• Ownership of customer portfolio and deliverables.
• Proactively meet with customers to nurture relationships.
• Manage training, development, talent and succession.
• Ensure compliance with audits and lead a safety culture.
• Drive inspections, review engineer performance and productivity.
• Review customer contracts and drive growth and profitability.

Skills

Field operations management

Customer relationship

Strong communicator

Job description

Here at Chubb Fire & Security we're currently recruiting for a Operations Manager supporting our Portable Fire Extinguisher division. You will assume full responsibility for the day-to-day operational activities, including team leadership, workload management, service delivery, productivity, compliance, customer performance, and cost control.

The role covers a large area of the South East from SE, GU, BN, TN, CR, CT, ME, RH, TW, with the ideal candidate being based around the centre of the patch or to the northern end, including RG, HP and WD. You will have blend of field & remote based working, with typically a minimum of 2 days out in the field supporting Engineers and meeting customers.

Think you know Chubb? We might just surprise you! Chubb is so much more than a fire and security business; we are an organisation that delivers innovative solutions and leverages new technologies to provide best in class service to our expanding client base. You won’t see locks and safes here, but we are proud of our 200-year heritage.

Join the team that protects our world.

SALARY:

From £44,000 – £48,000 per annum – dependant on experience with up to £13,800 OTE Bonus

• 25 days holiday, plus bank holidays
• Company Car / Car allowance £425 per month)
• Employee Referral Scheme (£1000)
• Company Pension Scheme
• Life Assurance (4 x Basic Salary)
• Online GP
• Employee Scholarship Scheme
• A Central Benefits Platform offering a wide variety discounts
• Health & Wellbeing Resources
• Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

What You’ll Be Doing As An Operations Manager

• Customer
  • Ownership of customer portfolio and deliverables
  • Proactively meet with customers to nurture relationships
• People
  • Deal with people matters
  • Manage training, development, talent and succession
• Health & Safety (H&S)
  • Ensure compliance with all audits
  • Lead a 'safety first' culture adopting a target zero mindset where all are accountable for safety
• Productivity
  • Drive the momentum on completing inspections by month due
  • Review engineer performance and productivity
• Operations
  • Review customer contracts
  • Drive sustainable growth and profitability

What We Would Like You To Bring

• Field Operational Management Experience is essential
• Experience in the Fire Industry would be advantageous
• You‘ll be a natural communicator, with an ability to build rapport with our customers and your team
• Solution / results focused – Strive to understand and resolve potential issues to drive business growth
• Prioritise workloads & multitask effectively – You’ll work with a number of Engineers & customers at any one time
• Highly organised - Planning or scheduling experience would be beneficial but not essential

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.

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