Operations Manager - PCAS

NHS Jobs; Sheffield; Hybrid; GBP 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Generous annual leave

Birthday leave

Employee Assistance Programme

Mauve Academy training

Annual training allowance

Hybrid working environment

Eye care benefits

Zusammenfassung

Mauve Group is seeking a proactive operations professional to support service delivery and regulatory compliance within the city-wide urgent care network in Sheffield. You will collaborate with service teams, monitor KPIs, contribute to tender responses, and implement business continuity measures while ensuring regulatory standards are met.

The role offers hybrid working, generous annual leave, development opportunities via Mauve Academy, and access to an Employee Assistance Programme.

Aufgaben

• Work collaboratively with service teams to ensure service operations run effectively and efficiently and in accordance with defined standards and frameworks.
• Resolve issues quickly and minimise impact on services.
• Be accountable for achieving contractual KPIs, quality compliance and financial performance.
• Research, analyse and interpret the PCS operating environment and identify growth opportunities for PCS through recommendations for delivering services within and outside of Sheffield.
• Maintain robust operational and information systems that support service delivery.
• Maintain compliance with Care Quality Commission regulations where relevant.
• Contribute to tender responses, proposals, reports, and presentations to support business growth and service reporting.
• Turn a successful bid into an effective service by supporting the operations and compliance leads in mobilisation.
• Work closely with the Clinical lead to ensure our services are clinically effective and safe.
• Ensure compliments, comments, concerns and complaints are logged and managed; investigate complaints as directed by the clinical quality manager.
• Implement business continuity arrangements to ensure PCS responds to city-wide urgent care demands.
• Draft and manage processes and procedures within the directorate; undertake other duties as directed by the line manager.

Jobbeschreibung

Disability Confident Employer and Reasonable Adjustments

PCS is a Disability Confident employer committed to a supportive and inclusive workplace. We welcome applications from people of all backgrounds.

Use of Artificial Intelligence in Job Applications Your application is an opportunity to tell us about you. We encourage you to use your own words to describe your experience, achievements, and motivation. Whilst AI tools may be used to help structure or proofread your application, the content must be an authentic reflection of your own knowledge and experience with applications that include unedited AI-generated text such as placeholder wording, prompts or template instructions, automatically declined.

Working collaboratively with our service teams, taking responsibility for ensuring service operations run effectively and efficiently and in accordance with defined standards and frameworks. Resolve issues when they arise quickly and effectively minimising impact on services. Be accountable for achieving contractual KPIs, quality compliance and financial performance. To work closely with the to contribute towards the identification of growth opportunities for PCS through researching, analysing and interpreting the PCS operating environment and make recommendations for delivering services within and outside of Sheffield. Be responsible for the day-to-day implementation, development and maintenance of robust operational and information systems that support service delivery. Maintain compliance with Care Quality Commission regulations where relevant. Contribute to and deliver effective tender responses, proposals, reports, presentations to support business growth and service reporting with the support of the wider PCS Team Play a key role in turning a successful bid into an effective service by supporting the operations and compliance leads in operational aspects of product/service mobilisation. Work closely with the Clinical lead to ensure our services are clinically effective and safe; using their expertise to advise and guide you in decision making. Contribute to effective tender responses, proposals, reports, presentations, etc., to support business growth and service reporting. Ensure compliments, comments, concerns and complaints for the directorate are properly logged and manage their flow through the relevant process. Investigate complaints as directed by the clinical quality manager. Implement business continuity arrangements to ensure PCS responds, in the event of serious/major incident(s), to demands of the city-wide urgent care system. Be responsible for drafting and managing processes and procedures within the directorate, ensuring consistency and appropriacy. This is not an exhaustive list of duties and responsibilities. You may be required to undertake other duties which fall within the grading of the post, as directed by the line manager.

Perks and Benefits

• Generous annual leave, plus public holidays based on location.
• Extra annual leave for your birthday or an alternative celebration day.
• Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable).
• Opportunities for professional growth via Mauve Academy – our learning portal.
• Annual training allowance for career development.
• Hybrid working environment, with home setup allowance (where applicable).
• Optical benefits (£155/€180 toward eye tests, glasses, and lenses).
• Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.