Operations Manager, Payments

HellaGoodAudio; United Kingdom; Remote; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Quarterly bonuses

20 days leave + holidays

Remote-first company

Top equipment

Annual company retreats

Flexible working hours

Job summary

Sporty seeks a Manager of Payment Operations to own payment strategies and lead a global team delivering a seamless payments experience for millions of users. You will collaborate with product and engineering across a remote-first organisation to drive improvements, risk management, and scalable payment solutions.

You will monitor KPIs, manage fraud prevention, stay ahead of regulatory changes, and mentor a diverse team across geographies.

Qualifications

• Fluency in English (written and spoken).
• Advance knowledge of global payment systems and rules.
• Experience in fraud, risk, KYC, investigations and risk management.
• Proven experience leading and building a team.
• Strong analytical and data-driven decision making for payment operations.
• Experience in payments ops within tech/fintech/gaming is a plus.

Responsibilities

• Define, own and manage core payment operations and key KPIs.
• Oversee fraud prevention and risk management policies and procedures.
• Analyse market trends to improve CX and payment efficiency.
• Monitor metrics and drive improvements to core KPIs.
• Lead investigations into suspected fraud with rigorous data review.
• Collaborate with product and engineering to resolve challenges and improve CX.
• Recruit, manage and mentor a geographically distributed team.
• Stay updated on regulatory changes and payment landscape.

Skills

English fluency

Global payments knowledge

Fraud & risk management

KYC investigations

Team leadership

Data-driven decisions

Payment ops experience in fintech

Education

Bachelor's or Master's in Finance or related field

Job description

About the role

As the Manager of Payment Operations at Sporty, you’ll be responsible for owning the payment operations strategies whilst providing leadership and expertise in the field of payments for our products used by millions of daily global users. You'll collaborate with talented stakeholders across our remote-working organisation to work on improvements, optimisation initiatives, and integrations to ensure the best payment experience for our customers. We are passionate about caring for our customers and we ensure we are up to date with our latest product development in the Sporty ecosystem so we are able to offer the best experience.

What you'll be doing

• Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more
• Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses
• Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience
• Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs
• Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence
• Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX
• Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers
• Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems
• Ensuring the payments team are remaining current on industry trends
• Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs
• Ensure end user issues are resolved in a timely manner
• Manage, recruit and train a team of payment specialists across different geographies
• Act as a primary POC with network partners to resolve ongoing production issues

What you'll bring

• Fluency in both written and spoken English
• Bachelor’s or Master’s degree in Finance or a related field
• Advance knowledge of global payment systems, region specific rules and regulations
• Payment operations experience across tech / fintech / gaming industry is an advantage
• Proven experience in fraud, risk, KYC, investigation, and risk management
• Expert experience managing, leading and building a wider team
• Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations
• Experienced owning and and solving complex payment issues
• Understanding of Compliance and Risk Awareness

What’s in it for you

• Sporty is a remote first company in pursuit of sustainability
• A competitive salary + individual performance based bonuses every quarter
• 20 days annual leave + public holidays
• Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
• Referral bonuses & flash bonuses
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities