Manager, Fraud Strategy & Decisioning

Paysafe; Greater London; Hybrid; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Flexible working hours

Holiday buy/sell

Breakfast provided

Private health & dental insurance

Charity days

Job summary

Paysafe is seeking a hands-on Head of Consumer Fraud Strategy to translate risk policies into robust fraud controls. You will lead a team of analysts, shaping fraud decisioning across its digital wallet and product suite while balancing risk, customer friction, and business objectives.

The role combines technical leadership with strategic governance, requiring strong data literacy, ML/modeling experience, and collaboration across Data Science, Product and Tech teams in a hybrid London-based

Qualifications

• 5+ years building fraud strategies in high-volume consumer environments.
• Experience leading analysts and teams.
• Strong knowledge of digital payment fraud including account takeover.
• Experience integrating ML models with rules and controls.
• Proficiency with SQL and BI tools.

Responsibilities

• Lead and develop a team of fraud strategy analysts.
• Develop and optimize consumer fraud strategies across product lines.
• Own fraud strategies lifecycle from design to monitoring.
• Balance loss, false positives, and customer friction using data-driven insights.
• Collaborate with Data Science, Product, Technology, Operations, Compliance and Risk teams.

Skills

Fraud strategy

People leadership

SQL

BI tools

Machine learning

Tools

Power BI

Tableau

Job description

About Paysafe Paysafe is a global payments platform powering the experience economy,witha strong focus on the iGaming, video gaming,e-commerce, retail,traveland hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across12countriesand annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.

It starts here. Have a global impact on the world of payments.

This is a hands-on leadership role responsible for translating our Consumer Risk strategy into effective fraud strategies across the full decision lifecycle. You will lead and develop a team of fraud strategy analysts, using strong analytical and technical expertise to optimise fraud controls, machine-learning models and decision rules. You’ll combine deep fraud knowledge with strong data literacy and an understanding of complex IT environments to keep fraud and losses within appetite while reducing false positives, unnecessary declines and customer friction.

Job Description

About Paysafe Paysafe is a global payments platform powering the experience economy,witha strong focus on the iGaming, video gaming,e-commerce, retail,traveland hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across12countriesand annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.

It starts here. Have a global impact on the world of payments.

This is a hands-on leadership role responsible for translating our Consumer Risk strategy into effective fraud strategies across the full decision lifecycle. You will lead and develop a team of fraud strategy analysts, using strong analytical and technical expertise to optimise fraud controls, machine-learning models and decision rules. You’ll combine deep fraud knowledge with strong data literacy and an understanding of complex IT environments to keep fraud and losses within appetite while reducing false positives, unnecessary declines and customer friction.

What Paysafe Stands For

• Being open and honest.
• Keeping focused.
• Operating with Courage.
• Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here.

How We Work

We follow a hybrid working model, spending an average of three days per week at our office location. Please note this role can either be based from our London office hub located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House. Our Dublin Hub office located in 15 Georges' Quay or in our Sofia Hub office located at 90 Tsarigradsko Shose blvd., near the Tsarigradsko Shose metro station.

The Impact You Will Have

• Lead and develop a team of 3 risk decision strategy analysts, building technical and analytical capability through coaching, knowledge sharing and effective delegation.
• Lead the development, implementation and optimisation of Consumer fraud decision strategies across digital wallet, eCash and other Consumer products.
• Own fraud strategies throughout their lifecycle, from analysis and design through testing, implementation, monitoring and continuous optimisation.
• Use machine-learning models, rules and data driven insights to improve fraud detection while balancing financial loss, false positives, customer friction and operational impact.
• Monitor fraud performance and emerging threats, taking evidence based action to address deterioration and identify opportunities for improvement.
• Simplify the fraud decisioning estate by challenging and removing ineffective, duplicative or outdated rules, metrics and controls.
• Lead fraud strategy delivery for new products, markets, customer journeys and platform changes, including migration to Paysafe’s core risk engine.
• Partner with Data Science, Product, Technology, Operations, Compliance, Finance and regional Risk teams to deliver effective fraud solutions aligned with customer and commercial objectives.
• Provide clear reporting and governance on fraud trends, strategy performance, control effectiveness, delivery progress and material risks.

What We’re Looking For

• 5+years experience developing and managing fraud decision strategies in a complex, high volume consumer environment, ideally within FinTech or digital payments. Exposure to gambling, gaming, crypto or LATAM payments would be advantageous.
• Proven people leadership or technical leadership, with experience coaching fraud analysts or strategy specialists. Prioritise maintaining high standards for analysis, testing, implementation and documentation.
• Strong knowledge of digital payment fraud, including account takeover, identity and payment fraud, scams and other evolving fraud threats.
• Hands on experience managing fraud strategies that combine machine-learning models, rules and controls, with a strong understanding of performance trade-offs such as fraud loss, false positives and customer friction.
• Strong analytical and technical capability, including working knowledge of SQL and business intelligence tools, with the ability to translate complex data into practical decisions. Proficiency utilising Power BI OR Tableau
• Experience across the full fraud strategy lifecycle, including testing, implementation, monitoring, optimisation, governance and change control.
• Excellent stakeholder management and communication skills, with experience partnering across Data Science, Product, Technology, Operations, Compliance and Risk.

What Success Looks Like

During The First Year, You Will

• Strengthen fraud decisioning through clear ownership, governance, performance monitoring and consistent testing standards.
• Simplify and optimise fraud strategies, removing ineffective or duplicative rules and improving overall decisioning effectiveness.
• Deliver key strategic initiatives, including eCash fraud strategy migration and fraud support for new products and customer journeys.
• Build a high performing fraud strategy function, strengthening collaboration across Data Science, Product, Technology and Operations while developing team capability and accountability.

A Snippet Of What You’ll Get In Return

• Make your day work for you with our flexible working hours.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
• Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Start your day with a free breakfast, fresh fruit and snacks.
• Take a breather in our dedicated wellbeing room.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
• Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Give back to the community with four paid charity days.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

What To Expect Next

• Phone screen with Talent Acquisition
• Video interview with the Hiring Manager.
• In-person interview
• Final HR interview with Talent Acquisition

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London (please note you have to be based from the London office to be eligible) – a great opportunity to network with your peers.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.