Operations Manager Dudley Homes

Wollborg Michelson Personnel Service Inc; Dudley; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Flexible and hybrid working

Job summary

Dudley Council is recruiting a number of exceptional Strategic Operational Leads to shape the future of housing and homelessness services across the borough. The Operations Manager for Dudley Homes will oversee the allocation and letting of social housing, ensuring customer satisfaction and policy compliance, while driving service improvements.

These are senior leadership roles reporting to the Associate Director of Homelessness Strategy and Re-settlement, with flexible and hybrid working

Qualifications

• Senior leadership experience in housing/homelessness services.
• Experience delivering service improvements in local government.

Responsibilities

• Lead operational delivery across housing & homelessness functions.
• Oversee allocation and letting of social housing for Dudley Homes.
• Ensure high levels of customer satisfaction and compliance with policy.
• Review trend data and collaborate with partners to meet housing needs.

Job description

Make a Difference Where It Matters Most

Dudley Council is transforming the way we deliver services for our residents, communities and businesses. We are seeking a number of exceptional Strategic Operational Leads who will play a key role in shaping the future of housing and homelessness services across the borough.

Dudley Metropolitan Borough Council,

Make a Difference Where It Matters Most

Dudley Council is transforming the way we deliver services for our residents, communities and businesses. We are seeking a number of exceptional Strategic Operational Leads who will play a key role in shaping the future of housing and homelessness services across the borough.

About The Roles

The Housing & Homelessness service is recruiting Operations Managers to support the delivery of several key functions.

These are exciting senior leadership opportunities for experienced and motivated professionals who can lead high-performing teams, drive service improvement and deliver excellent outcomes for our residents. The successful postholders will report to the Associate Director of Homelessness Strategy and Re-settlement and provide operational leadership across a range of important services.

The Operations Manager for Dudley Homes will be responsible for the allocation and letting of Dudley’s social housing. Ensuring high levels of customer satisfaction throughout the lettings process and maintaining compliance with approved policy and procedures within the service area. Continually reviewing trend data and working with our partners to ensure that Dudley can deliver social housing to meet its need.

Why Join Us?

You’ll be joining a council with ambitious plans for improvement and transformation, where your leadership can directly influence services that matter to thousands of residents.

We offer:

• A senior leadership opportunity within a forward-thinking Housing & Assets service.
• The opportunity to shape and improve critical housing and community services.
• A collaborative and supportive leadership environment.
• Opportunities for professional development and career progression.
• Flexible and hybrid working arrangements.

Important Information

These are not conventional 9-to-5 roles. The services include statutory responsibilities and functions that operate outside normal office hours. Successful candidates will therefore need to demonstrate the flexibility, resilience and leadership required to respond when operational demands require it.

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

Attached documents

Job Description Housing & Assets Operations Manager Dudley Homes.docx

Employee Benefits List.pdf