Operations Manager - Norwich

Gold Group; Norwich; On-site; GBP 40,000 - 55,000; Full time

Job summary

A fast-growing renewable energy company seeks an Operations Manager for its Norwich branch. In this role, you will manage a team of engineers responsible for installations, oversee daily operations, and maintain high standards of customer service, ensuring efficient stock and site management.

Qualifications

• Operations management experience within a similar industry.
• Line management experience with a team of engineers.
• Stock management experience.

Responsibilities

• Lead a team installing renewable energy products.
• Organise daily operations and manage engineers.
• Ensure high quality of customer service.

Skills

Organisational skills

Customer service

Problem-solving

Tools

Microsoft 365

Job description

Operations Manager

Fast growing national renewable energy company

My client is looking for a Operations Manager for our Norwich branch to manage a team of engineers in the region. They will, alongside the Regional Operations Director and the team be responsible for organising the engineers diaries, day to day people management, dealing with customers once they have had a quote agreed, ordering materials required by the branch and following all the processes to ensure that our customers receive a fantastic service.

Responsibilities:

• You'll lead a friendly team installing air source and ground source heat pumps, Solar panels, EV Chargers.
• You'll organise the daily operations of the team
• You'll learn more about all the renewable products that we provide and support with their installation.
• You'll liase with sales to ensure all installation information is correct
• You'll ensure organisation and efficiency is maintained to a high standard
• You'll work with the site team to ensure site preparation is complete and manage all work in progress through to completion and commissioning
• You'll ensure that stock is managed effectively, thinking ahead with regards to ordering and deliveries.
• You'll communicate effectively with customer to explain how the products and systems work and maintain a high level of customer service.
• You'll ensure all information is collated correctly for commissioning paperwork
• You'll liase with finance to ensure they have the correct information required for invoicing
• You'll support the technical team with faults and call outs
• You'll manage your team of engineers

Role requirements:

• Operations management experience within a similar industry
• Line management experience with a team of engineers
• Stock management experience
• Knowledge of construction, building fabric and renewable technologies.
• Exceptional organisational and time management skills
• Strong customer service experience
• Positive attitude and great problem solving skills
• Extensive experience with Microsoft 365 packages

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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