IT Operations Manager

Moneyfacts Group plc; Norwich; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in financial data is seeking an experienced IT Operations Manager to lead the Technical Support team. The role involves managing the technical infrastructure, ensuring security standards, and providing effective support to customers. Ideal candidates will have strong communication skills and a passion for technology, with a focus on innovation and best practices.

Benefits

25 days holiday plus public holidays

Birthday day off

Enhanced Workplace Pension

Employee Assistance Programme

Free GP access

Group Life Insurance

Training and development opportunities

Free car parking

Electric vehicle charging points

Free treats on Mondays

Qualifications

• 5 years of relevant experience preferred.
• Experience managing suppliers and change planning.

Responsibilities

• Manage and support technical infrastructure.
• Ensure cyber security systems are in place.

Skills

Communication

Change Planning

Networking

Virtualisation

Technology Passion

Education

Formal Certification

Tools

VMWare

Windows Servers

Active Directory

Microsoft 365 Exchange

Job description

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About Us

Moneyfacts Group plc is the UK's leading provider of retail financial product data and has been pioneering financial comparison technology for over 35 years.

Moneyfacts' data is used by virtually every bank and building society in the UK, the Bank of England, Financial Conduct Authority, Financial Ombudsman Service, HM Treasury, Prudential Regulatory Authority and UK Finance.

The Role

We are looking for an experienced IT Operations Manager to join our IT team to provide leadership to the Technical Support team.

The role will manage and support the technical Infrastructure alongside our Infrastructure Manager, ensuring adherence to security standards whilst enabling the team to provide timely and effective support to internal and external customers.

The successful candidate will be responsible for ensuring appropriate cyber security systems are in place to protect Moneyfacts and keep up to date with best practice. They will also provide infrastructure services vision, enable innovation and leverage IT trends that can create business value consistent with Moneyfacts' requirements and expectations.

Skills and Experience

Essential:

• Preferred 5 years of recent, relevant experience.
• Previous experience of managing suppliers
• Expertise in change planning
• Strong oral and written communication skills.
• Demonstrable knowledge and understanding of working with the relevant technologies:
• Virtualisation of both Server and Desktop environments using VMWare.
• Windows Servers/Desktop operating systems.
• Active Directory and Group Policy
• Networking (Routers, Switches and Firewalls), VLANs and IP Routing.
• Microsoft 365 Exchange
• Ability to work well under pressure.
• A passion for technology and a desire to keep up with the latest developments.
• Ability to perform out of hours maintenance as required.

Desirable:

• Experience of being a Team Leader
• Formal certification in a relevant area.
• Experience of ISO/IEC 27001

Salary

Competitive salary, commensurate with skills and experience

Hours

Full time 37.5 hrs per week Monday-Friday

Benefits

• 25 days holiday plus public holidays + up to 3 days Long Service entitlement
• Birthday day off
• Enhanced Workplace Pension
• Employee Assistance Programme - free access to wellbeing and support tools
• GP24 - free unlimited 24/7 access to a GP
• Group Life Insurance
• Training and development opportunities
• Free car parking for all staff, two private car parks
• Electric vehicle charging points
• Locker rooms with showers and hairdryer
• Fully air-conditioned offices
• Free football car parking on Norwich City FC match days
• Monday Motivation - Free treats on Mondays
• Access to discounted local bus travel