Operations Manager - National Facilities Management

VEA Telecoms; Manchester; Hybrid; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

28 days annual leave

Career development opportunities

Job summary

VEA Facilities Management is seeking an experienced Operations Manager to oversee national Hard and Soft FM contracts in a hybrid role (office and home-based). You will lead multi-site operations, manage budgets and drive continuous improvement while supporting business development and major events across the UK.

The position requires strong leadership, client relationship skills, and the ability to travel across the UK as needed.

Qualifications

• Proven experience managing multi-site Hard and Soft FM contracts.
• Experience supporting business development and account growth.
• Strong leadership and people management skills.
• Financial and commercial awareness, including budget management.
• Excellent communication, negotiation and stakeholder management skills.

Responsibilities

• Lead day-to-day delivery of facilities management services across the UK.
• Manage Hard and Soft FM operations to maintain high service standards.
• Monitor KPIs, service quality and budgets across contracts.
• Drive operational improvements and best practice; support mobilisation of new contracts.
• Support growth of VEA FM across England, Wales and Scotland; build client relationships and contribute to tenders.
• Oversee events facilities management from planning to completion and ensure health and safety compliance.

Skills

Multi-site FM management

Budget management

Stakeholder management

Leadership & people management

Commercial awareness

Travel flexibility

Job description

Operations Manager – National Facilities Management

Location: Hybrid (Office & Home-Based) – UK Wide

Travel: Regular travel across England, Wales & Scotland

Salary: £50,000 – £65,000 per annum

Company: VEA Facilities Management

About VEA Facilities Management

At VEA Facilities Management, we provide integrated Hard and Soft Facilities Management solutions to organisations throughout the UK. Our expertise spans commercial, industrial, residential, healthcare, public sector and event environments, delivering reliable, compliant and customer-focused services.

Everything we do is driven by our commitment to operational excellence and our DCUPE values:

• Desire
• Continuous Improvement
• Unyielding Commitment
• Persistent Excellence
• Effort

These principles shape our culture, helping us create safer, smarter and more efficient environments while building long-lasting partnerships with our clients.

Our Vision

To become the UK's most trusted and innovative facilities management partner.

Our Mission

To deliver sustainable, technology-led and cost-effective facilities management solutions that add real value.

Our Values

Integrity | Safety | Innovation | Quality | Sustainability

The Opportunity

We are looking for an experienced and commercially minded Operations Manager to oversee the delivery of facilities management services across our national portfolio.

This is a varied leadership role, combining operational management with business growth. You will ensure exceptional service delivery across Hard and Soft FM contracts while supporting the development of new opportunities, strengthening client relationships and driving continuous improvement across the business.

You’ll also play a key role in managing facilities services for major events and supporting the mobilisation of new contracts across England, Wales and Scotland.

What You’ll Be Responsible For

Operational Leadership

• Lead the day-to-day delivery of facilities management services across multiple client sites throughout the UK.
• Manage Hard and Soft FM operations to ensure consistently high standards of service.
• Monitor operational performance, KPIs and service quality across all contracts.
• Manage budgets, financial performance and cost efficiencies.
• Lead, coach and develop site managers and operational teams.
• Ensure full compliance with Health & Safety, environmental legislation and statutory requirements.
• Drive operational improvements and implement best practice throughout the business.
• Support the mobilisation of new contracts and smooth contract transitions.

Business Growth & Client Development

• Support the continued growth of VEA FM across England, Wales and Scotland.
• Identify opportunities to expand services within existing client accounts.
• Build strong client relationships to maximise retention and long-term partnerships.
• Assist in preparing tenders, presentations and operational proposals for new business opportunities.
• Represent VEA FM at client meetings, networking events and industry functions.
• Contribute towards revenue growth and strategic business objectives.

Event Facilities Management

• Manage facilities operations for a wide range of events from planning through to completion.
• Coordinate cleaning, security, stewarding, waste management and technical support services.
• Ensure all event operations comply with Health & Safety requirements.
• Manage staffing levels, logistics and supplier performance.
• Deliver seamless operational support that exceeds client expectations.

Client & Contract Management

• Carry out regular site inspections and contract performance reviews.
• Build trusted relationships with clients and key stakeholders.
• Resolve operational issues promptly and professionally.
• Ensure contractual obligations and Service Level Agreements (SLAs) are consistently achieved.
• Produce operational reports and provide recommendations to senior management.

About You

We're looking for someone who brings strong operational leadership together with commercial awareness and a passion for delivering exceptional customer service.

You’ll ideally have:

• Proven experience managing multi-site Hard and Soft FM contracts.
• Experience supporting business development and account growth.
• Previous responsibility for facilities management within event environments.
• Strong leadership and people management skills.
• Financial and commercial awareness, including budget management.
• Excellent communication, negotiation and stakeholder management skills.
• A proactive, solution-focused and results-driven approach.
• Flexibility to travel throughout the UK, including Scotland, when required.

What We Offer

• Competitive salary of £50,000 – £65,000
• Hybrid working arrangement
• National role with varied projects and contracts
• 28 days annual leave (including bank holidays)
• Company pension scheme
• Ongoing professional development opportunities
• Supportive and collaborative working environment
• Opportunity to influence the growth of a rapidly expanding business

Why Choose VEA Facilities Management?

At VEA FM, you'll be joining an ambitious and growing organisation where your ideas, leadership and expertise will make a genuine impact.

This is an opportunity to lead national operations, develop client relationships, oversee high-profile event contracts and contribute directly to the future growth and success of the business.

If you're an experienced Facilities Management professional looking for your next challenge, we'd love to hear from you.