Operations Manager

Equans UK & Ireland; Peterborough; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

25 days annual leave

Life Cover

Employee discount shopping schemes

Job summary

A leading facilities services provider is seeking an Operations Manager in Peterborough. This full-time role involves managing service delivery for educational institutions, ensuring high standards of customer satisfaction and operational efficiency. Candidates should possess solid management experience and financial acumen. The position offers a competitive salary and comprehensive benefits package.

Qualifications

• Proven operational management experience within a hard and soft services environment.
• Previous experience working on PFI contracts, preferably in an educational environment.
• Sound financial acumen and experienced in managing budgets.

Responsibilities

• Take ownership for the contractual delivery of excellent customer service.
• Manage a team of facilities professionals.
• Ensure staffing levels to meet contractual requirements.

Skills

Operational management

Budget management

Team management

Customer service

Health and Safety compliance

Education

Relevant qualifications

IOSH Managing Safely or equivalent

Tools

Microsoft packages

Job description

Equans is looking for an Operations Manager to join our team in Peterborough on a permanent basis. This is a full‑time role working 40 hours per week. An attractive salary, bonus and benefits package will be offered.

The post holder will take full operational responsibility for the delivery of total facility services to the schools forming the PFI Peterborough Schools Contract. This key role provides a ‘One Stop Shop’ for all contractual requirements covering hard and soft services and must deliver an excellent customer experience from entrance to exit.

What will you deliver?

• Take ownership for the contractual delivery of excellent customer service
• To manage a team of directly employed and sub contracted facilities professionals
• To ensure staffing levels/shifts are robust to deliver contractual requirements
• To undertake staff appraisals and identify training/development needs for the facilities team
• To work with the key site client(s) to ensure a strong and trusting relationship is in place
• To be the key contact for your site as the 'owner' of all service lines contracted to Bouygues E&S FM UK Limited
• To support and work with the Hard FM & Compliance Manager to ensure contractual compliance for mandatory, statutory and routine tasks
• To attend contractual meetings as required, to manage the PFI contract
• To attend periodic and ad hoc performance/service review meetings as required
• To provide information as appropriate to support Client requirements
• To support the Contract Manager to ensure successful delivery of approved variations to the contract with specific regard to new works/changes at the school. This includes the management of works arising from the Authority Notice of Change procedures ensuring the works are completed to time and cost in accordance with the agreed scope
• In accordance with the PFI contract and specifically the payment mechanism, to monitor and review all facilities management (e.g. cleaning, caretaking, waste, catering etc) performance standard/key performance indicator (KPI) requirements of the contract. To lead to resolution, all areas of non‑performance failures and ensure that the remedial actions and timescales are agreed with the Contract Manager/Hard FM & Compliance Manager
• To be responsible for the effective management of contractual performance, including the incurrence of financial penalties, to ensure that all services are delivered to the contract specification and that all changes, developments and additional services are recorded accordingly with the commercial activity of the contract
• To exercise financial and commercial controls in the management of income and expenditure within agreed budgets. To maximize profitability of operations and deliver ongoing cost savings
• To assist in the formulation of budgets, business plans and departmental strategies to meet the demands of service provision and continuous improvement
• To identify and implement improved performance standards and/or realize financial savings for the company
• To ensure successful delivery of all planned and reactive works associated with Bouygues contractual obligations. All works to be managed by the FM using Maximo Service Provider
• To ensure successful delivery of additional Small Works in line with the contractual process to include the preparation and sign‑off of quotes
• To monitor compliance in the completion of COSHH and Risk Assessment records and all associated health and safety documentation, ensuring industry legislation and company quality systems are adhered to and that these areas are effectively managed at all times
• To support the Contract Manager in the successful delivery of Lifecycle works ensuring the site remains safe and secure at all times and that the school is continually updated on the work plan / progress

What can we offer you?

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Cycle to work scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to a mental wellbeing app

Who are we looking for?

• Proven operational management experience within a hard and soft services environment, with sound knowledge of procedural and legislative frameworks
• Previous experience working on PFI contracts, preferably in an educational environment
• Sound financial acumen and experienced in managing budgets
• Legionella Awareness and Compliance (ACoP L8)
• Proven experience in managing direct teams and sub‑contractors to deliver high standards
• Computer literate and capable of using Microsoft packages
• IOSH Managing Safely or equivalent Health and Safety qualification

The role includes a DBS Enhanced check; ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, we provide technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans' 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government embrace the energy transition towards net zero and the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply and track your application. A member of our Resourcing Team will review your application and be in touch.

We encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

We are committed to delivering a culture where everyone's voice is heard and supported. We believe the value a diverse workforce creates delivers better results for our people, customers and stakeholders.

For this role, you must have evidence of the right to work in the UK. We do not offer a relocation package. Certain roles may require a Disclosure check.

The Equans Resourcing Team supports this job advert. Agency involvement is not required.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Project Management

Industries

Facilities Services