Operations Manager - M & E

LONDON BOROUGH OF CAMDEN; London; On-site; GBP 54,000; Full time

Job summary

The LONDON BOROUGH OF CAMDEN is seeking an Operations Manager (Trade) to oversee a dedicated team providing high-quality repairs and maintenance. You’ll have the chance to lead significant projects, ensuring compliance and fostering continuous improvement in services provided to schools and other facilities. A competitive salary and a range of benefits will be part of your package, along with an inclusive and progressive work environment.

Benefits

27 days annual leave, rising to 31 after 5 years

Local Government Pension Scheme

Flexible working opportunities

Interest free loans

Access to staff networks

Career development and training

Wellbeing support and activities

Qualifications

• 10 years of industry experience in high-volume maintenance.
• Up-to-date knowledge of health and safety responsibilities.
• Experience managing a planned and reactive maintenance service team.

Responsibilities

• Manage and develop operational staff for high-quality repair services.
• Ensure compliance with health and safety standards.
• Lead projects to enhance customer satisfaction and operational excellence.

Skills

Technical knowledge

Interpersonal skills

Analytical skills

Coaching and mentoring

Communication skills

Problem-solving skills

Education

NVQ Level 4 in a building trade or equivalent

Relevant industry degree

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Description

Salary: £53,857

Grade: Level 5 Zone 1

Location: 5 Pancras Square, N1C 4AG

Contract Type: Permanent

Hours: Full Time (36 Hours)

Closing Date: Thursday 10th July 2025 at 23:59

About Camden

Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all.

What You'll Be Doing

Are you ready to take on a dynamic role where you can make a real impact?

We are seeking a highly skilled and experienced Operations Manager (Trade) to join our team. Reporting directly to the FM Commercial Service Manager, you will manage and develop the inhouse operational staff to deliver high-quality, customer-focused repairs and maintenance service to schools, children's centres and selected corporate buildings alongside external contractors.

You will lead the team in delivering a planned preventative maintenance and ensure statutory compliance and maintain high levels of customer satisfaction while controlling costs.

You will provide essential training including conducting toolbox talks, and ensure our engineering staff have the necessary skills and knowledge to deliver the required services. Leading critical projects to enhance customers' satisfaction and operational excellence, you will drive improvements and innovation. You will manage contractors to deliver services and projects on time and within budget, ensuring value for money. Your role includes inspecting building repairs and maintenance, specifying and managing works, and maintaining high standards through clear reporting. Ensuring compliance with Health & Safety procedures, managing performance, and controlling quality assurance are key aspects of your role. You will also plan and deliver minor building works to improve educational environments, and lead condition surveys of TRA buildings, ensuring Council assets comply with legislation. Your leadership will foster continuous improvement and operational efficiency.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

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All About You

To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.

We are looking for a someone with NVQ Level 4 or equivalent in a building trade, M&E, or an appropriate degree. You should possess excellent technical knowledge and interpersonal skills, with the ability to work both independently and collaboratively. Extensive experience in managing a planned and reactive maintenance engineering service team and supervising a direct delivery workforce is essential. Ideally, you will have 10 years of industry experience and a background in high-volume maintenance.

You should be adept at providing clear and precise technical reports for use outside of the directorate and have an up-to-date understanding of health and safety responsibilities, preferably with IOSH Managing Safely certification. Knowledge of Legionella management (L8 relevant course) and an understanding of employment law, policies, and systems such as H&S and QA systems are important. Strong analytical, communication, and problem-solving skills are crucial, focusing on delivering creative, budget management, and cost-effective solutions. Experience in coaching and mentoring, along with good planning and organisational skills, is highly valued. A related industry degree is desirable.

What We Offer

At Camden, you'll receive a host of benefits including:

• 27 days annual leave for new starters, rising to 31 days after 5 years
• Local Government Pension Scheme
• Flexible working opportunities;
• Interest free loans
• Access to our incredible staff networks
• Career development and training
• Wellbeing support and activities

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Inclusion and Diversity

We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit https://www.camdenjobs.co.uk/inclusion-and-diversity

Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Asking for Adjustments

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at [e-mail] or post to 5 Pancras Square, London, N1C 4AG,